Customer Success Manager (m/f/d)
Key Skills
Job Description
The Company
The Role & You
#LI-Hybrid
What you’ll be doing
- Act as the primary technical counterpart in customer meetings alongside Sales and PM, and build strong relationships with technical, operational and management stakeholders on the customer side
- Deliver compelling platform demonstrations and showcase advanced functionality in a way that creates confidence and excitement with customers
- Support solution design and deployment planning for new customer projects, and support our customers worldwide in deploying EnOcean and Undagrid solutions in their network and IT infrastructure
- Configure and administer the platform independently, including tenant creation, user management, dashboard setup, reporting and minor customizations to meet customer requirements
- Deliver technical and operational training for customer teams, from end users to administrators and IT stakeholders
- Travel to customer sites when needed to support deployments, training, workshops, troubleshooting and business reviews
- Validate our solutions in the field and at customer sites, identify technical problems and drive them to resolution
- Collect customer requirements and translate them into actionable improvements and product feedback, working closely with our sales, product marketing, product management and engineering teams
What we’re looking for
- BSc in Computer Science, Engineering, or a relevant field, combined with 5–10 years of experience in the asset tracking, IoT, RTLS, telematics, or related industries
- Solid understanding of both indoor and outdoor tracking technologies: BLE-based indoor positioning and proximity tracking, GPS/GNSS-based outdoor tracking, as well as cellular IoT, telematics and fleet tracking concepts
- Experience working with asset tracking platforms, dashboards, analytics and customer reporting, as well as with tools such as Grafana, git and Jira
- Experience in installing and configuring network equipment, ideally in the field of aviation or logistics
- Strong troubleshooting and technical problem-solving skills across hardware, connectivity and software domains
- Good understanding of business processes and operational use cases, enabling you to discuss both technical capabilities and business value with customers
- Ability to communicate effectively with everyone from operational users and IT departments to senior management, paired with a hands-on, problem-solving attitude in direct customer contact
- Willingness to travel worldwide and to adjust your working schedule to support customers in different time zones
- Fluent English is a must, additional language skills are a plus
What we offer and what you can expect
- Flexible working hours, well balanced work-life ratio
- Work in an international and interdisciplinary team with great spirit
- Freedom to express and develop yourself
- Be part of a company that develops innovative technology for a greener world
About us
Core Responsibilities
Act as the primary technical contact for customers, guiding them from platform demonstration through deployment and ongoing operations. Collaborate with sales, product management, and engineering teams to resolve technical issues and translate customer feedback into product improvements.
Requirements
Requires a BSc in Computer Science or Engineering with 5–10 years of experience in IoT, asset tracking, or telematics. Candidates must possess strong technical troubleshooting skills and the ability to communicate effectively with both technical and management stakeholders.
Benefits
- Flexible working hours
- Work-life balance
- International and interdisciplinary team environment
About EnOcean
Industry: Wireless Services
Company size: 51-200 employees
EnOcean | Pioneering Sustainable IoT Solutions through Energy Harvesting and Sensor-to-Cloud Connectivity 🏢 Headquarters: Munich 🔋 Energy harvesting technology: Leading developer of patented wireless energy harvesting technology 🌱 Sustainability focus: Enabling CO2-footprint optimization in smart buildings and industrial applications For over 20 years, EnOcean has been at the forefront of revolutionizing the Internet of Things (IoT) with its energy harvesting and sensor-to-cloud solutions. Our resource-saving technology and connectivity solutions provide valuable data for sustainable IoT applications, empowering organizations to make smarter, greener choices. 🔌 Energy self-sufficiency: Maintenance-free wireless switches and sensors powered by surrounding sources such as movement, light, and temperature changes 🔬 Technological excellence: Miniaturized energy converters, ultra-low power electronics, and robust radio technology 🔗 Open connectivity: Multi-protocol solutions based on open standards (EnOcean, Zigbee, Bluetooth®, BACnet, Modbus, LON, and IAP) EnOcean's innovative solutions drive progress in building automation, smart homes, LED lighting control, and industrial applications. By harnessing the power of energy harvesting, our self-powered wireless sensor networks enable efficient communication and optimization of the CO2-footprint of buildings. 🤝 Trusted partner: Collaborating with over 500 leading product manufacturers 🌐 Global adoption: EnOcean-enabled products installed in one million buildings worldwide Join us in shaping a sustainable future with EnOcean's groundbreaking technology. Together, we can create connected ecosystems that conserve resources, enhance productivity, and drive meaningful change in the IoT landscape. You can find our imprint under the link https://www.enocean.com/en/imprint/ You can find our privacy policy under the link https://www.enocean.com/en/privacy-policy/