The Company

The Role & You

 

#LI-Hybrid

What you’ll be doing

• Act as the primary technical counterpart in customer meetings alongside Sales and PM, and build strong relationships with technical, operational and management stakeholders on the customer side
• Deliver compelling platform demonstrations and showcase advanced functionality in a way that creates confidence and excitement with customers
• Support solution design and deployment planning for new customer projects, and support our customers worldwide in deploying EnOcean and Undagrid solutions in their network and IT infrastructure
• Configure and administer the platform independently, including tenant creation, user management, dashboard setup, reporting and minor customizations to meet customer requirements
• Deliver technical and operational training for customer teams, from end users to administrators and IT stakeholders
• Travel to customer sites when needed to support deployments, training, workshops, troubleshooting and business reviews
• Validate our solutions in the field and at customer sites, identify technical problems and drive them to resolution
• Collect customer requirements and translate them into actionable improvements and product feedback, working closely with our sales, product marketing, product management and engineering teams

What we’re looking for

• BSc in Computer Science, Engineering, or a relevant field, combined with 5–10 years of experience in the asset tracking, IoT, RTLS, telematics, or related industries
• Solid understanding of both indoor and outdoor tracking technologies: BLE-based indoor positioning and proximity tracking, GPS/GNSS-based outdoor tracking, as well as cellular IoT, telematics and fleet tracking concepts
• Experience working with asset tracking platforms, dashboards, analytics and customer reporting, as well as with tools such as Grafana, git and Jira
• Experience in installing and configuring network equipment, ideally in the field of aviation or logistics
• Strong troubleshooting and technical problem-solving skills across hardware, connectivity and software domains
• Good understanding of business processes and operational use cases, enabling you to discuss both technical capabilities and business value with customers
• Ability to communicate effectively with everyone from operational users and IT departments to senior management, paired with a hands-on, problem-solving attitude in direct customer contact
• Willingness to travel worldwide and to adjust your working schedule to support customers in different time zones
• Fluent English is a must, additional language skills are a plus

What we offer and what you can expect

• Flexible working hours, well balanced work-life ratio
• Work in an international and interdisciplinary team with great spirit
• Freedom to express and develop yourself
• Be part of a company that develops innovative technology for a greener world

About us

Together at Undagrid

We want to change how business sees, and does logistical processes across the entire chain with cutting-edge technological solutions. Working at Undagrid means that you’ll be surrounded by colleagues who are constantly pushing boundaries and thinking two steps ahead of the curve, while always making time for a laugh. When we build, we are constantly looking for fresh ways to think for new solutions to new problems. Our values shape everything we think and do:

We are Adaptive

This keeps us flexible in thinking, and future-proof. No problem is too complex.

We are Pioneering

As pioneers, we choose to break ground with new solutions—it keeps us energized.

We are Curious

This attitude of curiosity is about wanting to know more, and know further, and lives in everything we do.
Do you see yourself at Undagrid? If yes, we want to hear from you!