Key Skills

Job Description

Who We Are At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/ What We Offer Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry. About The Team You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment. Position Overview This role is responsible for leading quality improvement initiatives across the JD Logistics network to enhance logistics operational efficiency and customer satisfaction through data analysis and process optimization. Key Responsibilities Volume Forecasting & Capacity Planning: Forecast daily and weekly order volumes, monitor actual performance against forecast, and provide accurate volume plans to support resource and capacity planning, avoiding overstaffing and unnecessary costs. Productivity Management: Set reasonable productivity targets for each operational function based on business volume and capacity, monitor performance against targets, and identify productivity gaps and improvement opportunities. Operational Efficiency Improvement: Work closely with warehouse, transportation, and last-mile teams to identify efficiency issues, drive improvement actions, and continuously improve operational productivity and cost efficiency. P&L and Cost Management: Analyze business P&L performance, including revenue and key cost items, identify major changes and drivers, and provide insights to support business decisions. Target Setting & Performance Monitoring: Translate overall business targets into cost, revenue, and gross margin targets for each department, and continuously monitor performance and drive teams to achieve their targets. Variance Analysis: Analyze gaps between actual and budget/target performance, identify the root causes of cost and revenue variances, and work with relevant teams to develop corrective actions. Process & SOP Optimization: Review operational processes, identify gaps between actual operations and financial results, and develop or optimize SOPs to ensure that operational activities, cost, and revenue are properly aligned. Cross-functional Business Management: Work closely with Operations, Finance, Planning, Transportation, and other teams to ensure volume, productivity, cost, and profitability targets are aligned and achieved. Qualifications Bachelor's degree or above in Logistics Management, Supply Chain Management, Industrial Engineering, or a related field. At least 3 years of experience in logistics quality management or process improvement, preferably with a large e-commerce or logistics company. Strong analytical skills with proficiency in Excel, SQL, and other data analysis tools. Excellent communication, coordination, and project management skills, with the ability to independently drive projects from initiation to completion. Strong logical thinking and problem-solving abilities, with a proactive approach to identifying issues and implementing solutions. Solid understanding of logistics operations, with knowledge of the domestic logistics market and relevant regulations. Ability to work effectively under pressure, with a strong sense of teamwork and collaboration. At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.

Core Responsibilities

Forecast order volumes and plan capacity, set and monitor productivity and financial targets, and analyze P&L performance and variances. Collaborate with operations, finance, planning, transportation, and other teams to improve processes, optimize SOPs, and increase operational efficiency and customer satisfaction.

Requirements

Requires a bachelor's degree or higher in logistics, supply chain management, industrial engineering, or a related field, plus at least three years of logistics quality management or process improvement experience. Candidates should have strong analytical skills, proficiency in Excel and SQL, knowledge of logistics operations and domestic market regulations, and the ability to lead projects and collaborate effectively under pressure.

Benefits

• Competitive Salary