Service Experience
Key Skills
Job Description
's-Hertogenbosch, Netherlands Netherlands FULL-TIME Unox, market leader in the production of high-end ovens, certified as a Great Place to Work® in Italy for the eighth year in a row, is looking for a Service Experience to join the Customer Experience Team at the Unox Netherlands. Main responsibilities Providing technical assistance telephone service to customers who contact the company for clarification on how to operate and use company product. Supporting customers regarding the operation and use of the company's products or services, identifying solutions and providing assistance to eliminate the causes of a failure or malfunction and to ensure correct operation. Manage return activities. Transfer the problems encountered to the company. Ensure the preparation of reports with the most frequent causes of a failure or malfunctioning. Instruct and update customers and the technical support team on the technical features and procedures for installing and repairing products. Requirements A technical background is preferred. Excellent proficiency in Dutch. Proficiency in English is a plus. Strong communication and problem-solving skills. Willingness to travel for customer support and internal training purposes. What Unox offers Mentorship & coaching Career growth & training programs Diversity & inclusion policies The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.
Core Responsibilities
Provide telephone technical assistance to customers on operating and using company products, identify solutions to failures or malfunctions, and manage product returns. Report recurring issues and instruct customers and technical support staff on product features and installation and repair procedures.
Requirements
A technical background is preferred, along with excellent proficiency in Dutch; English proficiency is a plus. Strong communication and problem-solving skills are required, as is willingness to travel for customer support and internal training.
Benefits
- Mentorship And Coaching
- Career Growth
- Training Programs
- Diversity And Inclusion Policies
About UNOX S.p.A.
Industry: Machinery Manufacturing
Company size: 1,001-5,000 employees
Every day, we dedicate our efforts to helping professionals in the gastronomy sector experience the taste of success. This is why we design, produce, and bring to market technologically advanced solutions for cooking and hot food preservation. Since 1990, we have continuously expanded our reach, making Unox the leading global brand in the commercial oven industry, both in terms of units sold and ENERGY STAR®-certified ovens. With a team of over 1,600 talented individuals, we operate in 42 countries and distribute our ovens in more than 110 nations, including Italy, where our headquarters and production facilities are located. Our passion for innovation is unstoppable. We continually research and develop new cooking solutions to minimize consumption and emissions, while improving cooking performance and results. We offer cutting-edge technologies that exceed the expectations of the most demanding chefs, applying the most intriguing trends in technology and design to our smart ovens. At Unox, we are deeply committed to creating an environment where our employees can grow both professionally and personally. Thanks to this ongoing commitment, we have been recognized by the Great Place to Work® Institute as one of the best workplaces in Italy for innovation, gender equality, and attractiveness to millennials since 2018. As of 2023, we have also earned the EQUAL-SALARY certification, a recognition that makes us exceptionally proud and testifies to the pay equity between men and women within our company. Are you prepared to immerse yourself in a forward-thinking, innovation-driven organization? Come aboard our worldwide team and explore new horizons with us!