Key Skills

Job Description

IT Front Office Coordinator Petten, Netherlands Fluent in English and Dutch are mandatory Job Description Manage 1st and 2nd level troubleshooting and problem solving. Manage tickets under the respect of contractual SLA. Manage the escalation process. Coordinate a team. Organize logistics and stock. Perform network patch and device management. Qualifications Minimum 4 years of experience in a similar IT support role with an IT/Informatics educational background or degree. Hands-on experience in remote troubleshooting, configuration, and repair for laptops, desktops, mobile devices, printers, and peripherals across Windows, macOS, and Linux environments. Experience with installation, testing, and troubleshooting of network infrastructure, including routers, switches, firewalls, Wi-Fi, and physical cabling. Experience with end-to-end inventory management, onboarding/offboarding equipment deployment, stock orders, Blancco machine declassification, and shipping. Experience with logging, managing, and resolving 2nd/3rd level incidents via ServiceNow within strict SLA guidelines. Knowledge of local daily task planning, ticket queue management, workload redistribution, SLA compliance monitoring, and reporting. Excellent customer service skills, ability to work under pressure, autonomous problem-solving in multicultural settings, and a clean criminal record. Fluent English and Dutch (written and spoken) required; French or additional European languages are a strong plus.

Core Responsibilities

Provide first- and second-level IT troubleshooting, manage tickets and escalations in accordance with contractual SLAs, and coordinate the support team. Organize equipment logistics and stock, manage devices and network patching, and oversee inventory and equipment deployment.

Requirements

Requires at least four years of experience in a similar IT support role and an IT or informatics educational background or degree. Candidates must have hands-on support experience across Windows, macOS, and Linux devices and network infrastructure, be fluent in English and Dutch, and demonstrate strong customer service and autonomous problem-solving skills.