Key Skills

Job Description

Job Description : Manage and maintain the CRM system for installers, distributors, and retailers . Track the conversion process from Lead to Opportunity, Quotation, and Order . Assist the sales team in preparing quotations . Manage price lists, promotional policies, and channel pricing . Manage customer data, including credit limits, payment terms, and Minimum Order Quantities (MOQ); Monitor the validity periods of customer quotations . Track the status of sample units, test units, and demo units . Track initial orders and replenishment orders; stock status management . Maintain customer contracts and commercial documentation . Provide weekly sales operations reports to the Sales Director . Coordinate and communicate with internal departments and headquarter. Support technique service to make the communication with clients and end users . Qualification : I. Language Proficiency (Mandatory) 1. Dutch: B2 level or higher; capable of fluent verbal communication and independently drafting client correspondence; able to understand and answer basic inquiries from local customers. 2. English: B2–C1 level (business/technical proficiency); proficient in understanding technical documentation for inverters, batteries, and BMS systems. 3. Preferred: Fluent Mandarin. II. Industry Background and Experience 1. Education: HBO (Higher Professional Education) degree or higher in Electrical Engineering, New Energy, Power Electronics, Marketing, or related fields . 2. Foundational Experience : 1+ years of experience in the European market regarding after-sales service, technical customer support, or work-order operations for PV (photovoltaic) systems, residential energy storage, or inverters . 3. Preferred Background: Experience in overseas after-sales service for Chinese energy storage manufacturers, spare parts operations at overseas warehouses (e.g., Rotterdam), or lithium battery pack operations . Company Description : EnergyLIB is a leading home energy brand which focus on home battery solution. The name "EnergyLIB" signifies "Energy Liberty," Initially launched in Thailand from 2024, the company is expanded to Australia . EnergyLIB is set to enter the European residential energy storage market, with the Netherlands serving as the first country where the brand will grow alongside European residential users.

Core Responsibilities

Manage CRM records and sales processes, including quotations, pricing, customer terms, contracts, sample units, orders, and stock status. Prepare weekly sales operations reports and coordinate with internal departments, headquarters, and technical service teams to support customer communication.

Requirements

Requires Dutch proficiency at B2 or higher, English proficiency at B2–C1, and an HBO degree or higher in a relevant field. Candidates should have at least one year of European-market experience in after-sales service, technical customer support, or work-order operations related to photovoltaic systems, residential energy storage, or inverters; Mandarin and relevant overseas energy-sector experience are preferred.