Key Skills

Job Description

Benelux Technical Trainer 🌍 Genetec - Protect the everyday We are a global Canadian company with a broad solutions portfolio that encompasses security, intelligence, and operations. We serve customers within a wide range of industries, including transportation, education, and government. At Genetec, we embrace open communication, creativity, and continuous learning to allow everyone to flourish in their own unique career paths. Our network, of over 2400 people globally, is made up of diverse individuals who are passionate about their work and open to trying new ideas. We prioritize the success and well-being of our employees, proven by our Internal Engagement Survey results of 4.4/5. Discover Genetec's work environment and lively culture in this video! 💡 The position: Genetec is currently seeking a Technical Trainer. We are looking for a dynamic, responsive individual, able to work in a fast-paced, lively environment. The Technical Trainer will be responsible for delivering training on all our Genetec products' portfolio which is constantly growing with cutting edge technologies. This position requires travel 50% of the time, mostly in Benelux but also internationally. When not on the road, the Technical Trainer works from Genetec's office or a home office, preparing for future training sessions, updating existing training materials, and improving course content. The ideal candidate will have excellent organizational and presentation skills. 🔎 What your day will look like: Deliver technical training to Genetec customers, resellers, distributors and internal staff Update existing training material to reflect changes in new product releases Create training presentations, manuals and course outlines Contribute to improved training documentation tools Maintain a current, in-depth knowledge of the functions and features of Genetec's products 🌟 About you:💥 Technical expertise: We invite you to apply even if you happen to not meet every requirement. We provide training and support to help you reach your full potential within this role.* Bachelor's degree in Computer Sciences or Computer Engineering or equivalent experience at least 3 years + delivering technical training, preferably software training Proficient in verbal and written communication skills in English and Dutch. Other languages are considered an asset Possess exceptional presentation and facilitation skills Willing and able to travel up to 50% of the time Excellent knowledge of Windows operating systems Excellent knowledge of networking principles and the IP protocol Experience with networking concepts, database concepts and client-server environments Experience with PC configuration and troubleshooting with the Windows operating system Experience within the Physical security space, ideally in both Access Control and Video Genetec is an equal opportunity employer, we strive for diversity and inclusion through our recruitment approach as well as the training and professional development we provide. We partner with external associations and implement internal initiatives to provide a welcoming work environment for employees from all backgrounds. 🏆 4.5/5 agreed in our Internal Engagement: "People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here." To learn more about us, visit our website!

Core Responsibilities

Deliver technical training on Genetec products to customers, resellers, distributors, and internal staff. Update and create training materials, improve documentation tools, and maintain in-depth product knowledge.

Requirements

Requires a bachelor's degree in computer science or computer engineering, or equivalent experience, and at least three years of technical training experience, preferably in software. Candidates should have strong English and Dutch communication, presentation, and facilitation skills; knowledge of Windows, networking, IP, databases, client-server environments, and PC troubleshooting; and willingness to travel up to 50%.