Key Skills

Job Description

Job Description At Youwe, technology helps our people and clients do their best work. As Internal IT Manager, you take ownership of our internal IT environment across our international offices, from workplace technology, cloud, and SaaS to suppliers, security, and service delivery. You will have real ownership of internal IT at Youwe. You will lead the team and the operational agenda, while partnering closely with the CTO, who sets technology direction and architecture standards. Your job is to turn that direction into effective day-to-day operations and meaningful change. From roadmap and budget to cloud migration and landscape harmonization, you make sure internal IT becomes simpler, more secure, and ready to scale with a growing international organization. This is a full-time role based in our Rotterdam or Groningen office. Key Responsibilities Lead the internal IT team, including Support Engineering and Functional Application Management, setting clear priorities and supporting performance and development; Build and deliver one company-wide internal IT roadmap, translating the needs of all offices into a prioritized backlog; Keep internal IT reliable, secure, and user-friendly by resolving incidents and addressing recurring issues at their root cause; Manage key IT suppliers and our hosting partner, steering on SLAs, service quality, capacity, escalations, and cost; Lead the move from remaining on-premise systems to cloud and SaaS, and harmonize the IT and SaaS landscape across offices; Own the internal IT budget, contracts, and licenses, and report monthly to the COO on availability, risks, and roadmap delivery. Job Requirements 5+ years of experience in IT operations, IT service delivery, internal IT management, or a comparable role; Experience leading people, setting priorities, and delivering improvements in a complex IT environment; Proven experience managing hosting, managed-service, or other critical IT suppliers, including SLAs, contracts, and cost control; Solid knowledge of cloud, SaaS, and modern workplace technology, such as Microsoft 365, MDM, SSO, and MFA; Experience leading or coordinating IT migration, change, or transformation programs; Practical understanding of security and compliance, including IAM, access management, and incident management; Professional fluency in spoken and written Dutch and English. Nice-to-haves Relevant certifications such as ITIL, Microsoft 365, service management, or security certifications; Hands-on implementation experience with cloud or SaaS migrations; Experience harmonizing IT and SaaS landscapes across multiple offices or countries; Experience with IT onboarding and offboarding, and audit-ready asset, license, and configuration records; Experience within a digital agency or fast-paced international environment. Benefits Office lunches, snacks & drinks; Learning budget & learning time off; Flexible hours & hybrid work options; 4 weeks remote work per year from anywhere; Loyalty days: extra vacation after 3 & 6 years; Bike plan: 40% discount on commuting products; Gym/Sports subscription: 40% discount for your gym or sports facility under the Bedrijfsfitness Nederland network. About Youwe Youwe is a full-service Digital Agency with over 25 years of delivering value to clients, and a diverse network of over 200 experts. We build digital platforms that connect data, optimize processes, and integrate AI. Our primary goal is to empower businesses with tailored solutions designed to drive revenue growth, enhance profit margins, shorten time-to-market and boost operational efficiency. Every day, we turn curiosity and creativity into solutions that make a real impact. Join our team and make an impact – Apply now!

Core Responsibilities

Lead Youwe’s internal IT team and operations across international offices, delivering a company-wide roadmap and maintaining reliable, secure, user-friendly services. Manage suppliers, budgets, contracts, and licenses while leading cloud and SaaS migrations and reporting on service availability, risks, and roadmap progress.

Requirements

Candidates need at least five years of relevant IT operations, service delivery, or internal IT management experience, including people leadership and delivery of improvements in complex environments. They should have experience managing critical IT suppliers and migrations, knowledge of cloud, SaaS, modern workplace technology, security, and compliance, and professional fluency in Dutch and English.

Benefits

• Office Lunches, Snacks, and Drinks
• Learning Budget and Learning Time Off
• Flexible Hours
• Hybrid Work Options
• Four Weeks of Remote Work per Year
• Additional Vacation Days After Three and Six Years
• 40% Discount on Commuting Products Through the Bike Plan
• 40% Discount on Gym or Sports Subscriptions