Key Skills

Job Description

About Our Brand Neve Jewels Group is a UK-headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce. Our portfolio includes Diamonds Factory, Austen & Blake, and Sacet. From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget. Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews. Known best for being one of the globes leading jewellers, our business is constantly growing and expanding and we’re always on the lookout for creative, highly skilled and motivated individuals to become a part of the team. Our Values 💫 Celebrate the Moment – We honour life’s milestones by creating meaningful, joy-filled jewellery experiences. 💎 Customer-Centric Approach – Every decision begins with our customer, delivering personalised service at every step. 🤝 Earn Trust & Respect – We build lasting trust through honesty, care, and respect in all relationships. ✨ Experience-Led Innovation – We blend tradition with innovation to elevate every jewellery experience. 🌏 Empathy for People & Planet – We act with compassion, sourcing ethically and operating sustainably. The Role: Repairs and Assessment Coordinator We are seeking a Repairs and Assessment Coordinator to join our operations team in Hoofddorp. How You’ll Contribute Assess product issues and collaborate with workshop teams to resolve them Track and issue repairs to the workshop Coordinate with regional offices for stock transfers Source stones, findings, and materials for urgent orders Oversee workshop repair costs Provide general customer service Train new team members Book returns and repairs in a timely manner Send products for hallmarking Work with the wider team to conduct regular stock checks What we’re looking for: An individual with strong knowledge of jewellery (Metals, settings, tolerances, etc) Product assessment Desire to learn and train on all elements of the role Ability to work to deadlines High levels of accuracy Someone with excellent communication skills, both written and verbal A friendly and approachable individual with a confident and polite manner. Ability to work efficiently as part of a team but also independently What We Offer Vacation - 24 days per year for full-time employees, plus official holidays, so you really have time for yourself. Birthday Day - A paid day off to celebrate your birthday. Perkbox - Discounts, wellness benefits, and a platform to share successes and appreciation with colleagues. Leave Policy - Clear and flexible policies with extra support where needed. Learning & Development - Space to develop your skills and grow within our team. Travel Allowance - A contribution towards your commuting costs Neve Jewels Group is an equal opportunity employer. We are committed to creating a workplace that supports, inspires, and respects all employees. Discrimination based on gender, ethnicity, religion, age, disability, sexual orientation, or marital status has no place in our company.

Core Responsibilities

Assess jewellery product issues and coordinate repairs with workshop teams, including tracking repair work, overseeing costs, sourcing materials, and arranging stock transfers. The role also handles customer service, returns, hallmarking, stock checks, and training new team members.

Requirements

Candidates should have strong knowledge of jewellery, including metals, settings, and tolerances, along with product assessment ability and a willingness to learn all aspects of the role. They should be accurate, deadline-oriented, communicative, approachable, and able to work both independently and as part of a team.

Benefits

• 24 Days of Vacation
• Official Holidays
• Paid Birthday Day Off
• Employee Discounts
• Wellness Benefits
• Flexible Leave Policies
• Learning and Development
• Travel Allowance