Key Skills

Job Description

Samenvatting Are you skilled at resolving issues, setting priorities and remaining professional in challenging situations? As a Customer Service Agent, you will be the key point of contact between ASML and various DHL departments, ensuring effective communication and smooth day-to-day operations. Good work! Over de functie Join the team as a Customer Service & Receptionist and take responsibility for coordinating communication between the client and various DHL departments, while supporting both customer service and on-site reception activities. The role combines customer service, operational support and reception responsibilities. Communication will take place via email, ticketing systems and telephone. You will be responsible for investigating issues, coordinating actions, providing effective solutions and maintaining a high level of customer satisfaction. The position requires full on-site presence due to the reception responsibilities. Key responsibilities include: Handle customer inquiries and ticketing requests Investigate SAP and operational issues Coordinate communication between the client and DHL teams Follow up on customer requests and pending issues Support reception, receive and manage visitors Working hours You will work part-time in a day shift from Monday till Friday; with maximum of 20-24 hours in a week. 8:00 am - 12:00 pm Over het bedrijf DHL Weert is part of a global logistics leader that strives for excellence every day. The company provides a positive and supportive working environment where collaboration and teamwork play a key role in achieving success.At DHL Weert, the working atmosphere is both professional and enjoyable, with a strong focus on efficiency and a dynamic, energetic environment. Thanks to a strong team spirit and a positive attitude, the fast-paced warehouse operates smoothly and continues to grow and develop. Wat wij vragen Good command of English, both spoken and written Good practical knowledge of Microsoft Office Basic understanding of logistics and supply chain processes Experience with SAP or another ERP system is considered an advantage Strong communication and interpersonal skills Ability to remain calm and effective under pressure A team-oriented attitude and commitment to providing a high level of support These requirements are important for the Customer Service Agent position, but you are equally important to us. We would like to learn more about your experience, skills and ideas. Show us what you can bring to the team! Wat wij bieden Initial on-the-job training provided by the company Hourly wage of 15,83 € Additionally an IKB allowance of € 0.41 for hours worked between 6:00 and 18:00 8% holiday allowance 150% pay rate for work on Saturdays 200% pay rate for work on Sundays and public holidays Travel allowance of up to €9.30 per day Long-term part-time employment in a day shift system Between 20 and 24 working hours per week Career development and advancement opportunities Company events and activities that strengthen team relationships and contribute to a positive working atmosphere A €200 gross employee referral bonus when the referred employee completes six full weeks of work Meer informatie Ready to make this position your own? Discover what it is like to work as part of the DHL team and see how much you can gain from this opportunity: https://www.youtube.com/shorts/mHQcTwrT3Q0 . Applying takes only 2 minutes! Do you have any questions? Our team will be happy to help. Contact us by phone at +31 617 137513 or by email at [email protected] . Good work! #Booston.io

Core Responsibilities

Handle customer inquiries and ticketing requests, investigate SAP and operational issues, and coordinate communication and follow-up between the client and DHL teams. Support on-site reception by receiving and managing visitors while maintaining customer satisfaction.

Requirements

Applicants should have a good command of spoken and written English, practical knowledge of Microsoft Office, and a basic understanding of logistics and supply chain processes. SAP or other ERP experience is an advantage; strong communication and interpersonal skills, composure under pressure, and a team-oriented approach are also expected.

Benefits

• On-the-job training
• Holiday allowance
• Enhanced Saturday pay
• Enhanced Sunday and public holiday pay
• Travel allowance
• Career development opportunities
• Company events and activities
• Employee referral bonus