Key Skills

Job Description

About us Samsung SDS is the global IT and logistics arm of the Samsung Group, operating in over 40 countries. Through our smart logistics platform, Cello, we deliver innovative supply chain solutions to leading companies worldwide optimizing everything from transport to warehouse operations. Role Summary In the role of Transport Solutions Engineer, you are responsible for supporting all operations in Europe that use Cello TMS, including continuous improvement. Answer questions of local super users and analyze current operational processes and develop, suggest and implement efficiency improvements in order to improve operation efficiency and/or reduce costs. Develop and support implementation of processes/innovations, implementing new carriers or additional services (e.g. 24h delivery, home installation, etc.). Responsibilities: Support Be the first point of contact for all questions from the European operations regarding their specific processes and the Cello Prime TMS system Setting priorities to all issues coming in, understanding the time sensitivity and minimize negative impact on operations Liaise with HQ in Korea to solve issues the European operations are facing Support new customer implementation projects during preparation and stabilization phase. Key contact for supporting operation team in detecting errors in billing processes and resolve complex billing issues. Have a responsibility for defining and establishing processes and procedures, which ensure the quality and integrity of financial data Process Improvement Analyze current warehouse processes, order creation process and delivery process in order to determine improvement possibilities Analyze current IT systems (warehouse management system, transport management system) in order to determine improvement possibilities. Translate business needs and system requirements into processes in order to increase efficiency Act as a contact person for Logistics Service Provider, RPM management, Sales sub management and direct customers in order to provide and gather information regarding process or system changes Come up with ways to increase the visibility of logistics performance for our customers Gather information regarding new processes, IT systems or trends in order to have up to date knowledge. Help to develop and implement strategic goals and objectives for process improvements to implementation in the controlling department. Own the realization of complex, business driven, cross functional innovation and improvement projects. Reporting Report to the local operations about their issues and desired improvements Report to the head of innovations about progress and potential escalations Share latest developments with the super users in the different countries Prepare status updates with potential warnings, successes and general overview for Senior Management in order to keep all stakeholders aligned and up to date. Requirements For this new role we are looking for an ambitious candidate with strong analytical and communication skills. He/she is a flexible and accurate problem-solver, keeping clear overview, with a strong hands-on mentality that likes to work in teams but can work solely as well. A Bachelor/Master’s degree in Logistics/SCM or equivalent work experience Relevant experience with ERP and TMS systems 2 - 4 years’ experience in billing, Order2Cash, invoicing Experience working within a Logistics Service Provider (LSP) environment is preferred A proficient level of English and German language Excellent MS Office skills Willing to travel up to 10% Benefits We offer a competitive package designed to support your professional and personal growth, including: Competitive salary aligned with your experience Attractive bonus paid two times per year Fully covered healthcare insurance Commuting allowance Contribution to your fitness subscription Bike plan 8% holiday allowance 25 days of holidays (excluding public holidays) with the option to buy 5 more Trainings and digital learning opportunities and much more!

Core Responsibilities

Support European operations using Cello Prime TMS, triage and resolve operational and billing issues, and coordinate with Korean headquarters, customers, and logistics partners. Analyze logistics processes and systems, lead cross-functional improvement initiatives, support customer implementations, and report progress and escalations to stakeholders.

Requirements

A bachelor's or master's degree in Logistics or Supply Chain Management, or equivalent work experience, is sought, along with relevant ERP and TMS experience. Candidates should have 2–4 years of billing, Order-to-Cash, or invoicing experience, proficient English and German, strong analytical and communication skills, excellent Microsoft Office skills, and willingness to travel up to 10%.

Benefits

• Competitive Salary
• Twice-Yearly Bonus
• Fully Covered Healthcare Insurance
• Commuting Allowance
• Fitness Subscription Contribution
• Bike Plan
• Holiday Allowance
• 25 Days of Annual Leave
• Option to Purchase 5 Additional Leave Days
• Training and Digital Learning Opportunities