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Night Front Office Agent PT (m/f/d)

Sircle Collection

Amsterdam
Full-time
0-2 years experience
On-site

Key Skills

Guest Service
Check-In and Check-Out Processing
Telephone Handling
Guest Request Management
Night Audit
Administrative Tasks
Hotel Safety Rounds
Local Recommendations
English Communication
Written Communication
Interpersonal Communication
Prioritization
Adaptability
Initiative
Decision-Making
Cross-Cultural Communication

Job Description

Job Description Why this vacancy is available At the Sir Albert Hotel, we aim to deliver the best hospitality experience that goes above and beyond. To make this happen, we are looking for you! As our Night Front Office Agent, you will be responsible for the overall success of the night shifts. In the industry that never sleeps, we are looking for a responsible night owl who ensures the safety of the hotel and who loves to provide heartfelt service to our guests. This Is What You're Going To Do You will be the first point of contact for our guests You process and handle all check-ins, check-outs, calls, requests and questions You will be responsible for the night audit and perform your administrative tasks using a checklist You will walk duty rounds through the hotel to ensure safety Providing guests with recommendations about the hotspots in Amsterdam This is why your new job is challenging You work in a dynamic and rapidly changing environment with people from different cultures and backgrounds. As a result, you always keep an overview, are able to set priorities and switch quickly. You know how to make connections and you take the initiative when decisions have to be made. Job requirements This is why you are the best candidate To succeed in this role, we believe you should have a minimum of 1 year of work experience in a similar role. You speak and write fluently in English. It goes without saying that you have an affinity with hospitality, you are a natural and creative professional with good communication skills and knows how to connect with different people and cultures. You are not afraid to make mistakes and would like to work in a young, ambitious and dynamic team. Our Benefits And Fun Primary conditions of employment (market-based Horeca CLA); Fixed staff rates for all Sircle Collection Hotels; A day off to celebrate your birthday; 25% discount at the restaurants of The Entourage Group; Discount on the hotel merchandise; Free In-house experience after 1 month; Free Bootcamp @ Sir Adam every week; Company drinks and teambuilding events; A great team & leading hotel company. What We Do And Are Proud Of With our shared passion for hospitality, our team creates one-of-a-kind hotels, restaurants, stores and spas in Europe's most inspiring neighborhoods. It’s in our DNA to be creative, ambitious, surprising and to provide heartfelt service. About Sircle Collection Sircle Collection is an independent group of creative hospitality brands founded in 2011 by award-winning industry expert Liran Wizman. Our Amsterdam-based company has grown to include three hotel brands in 13 locations, three restaurants, a design concept store and three landmarks–all located in some of Europe's most inspiring neighborhoods. Our brands include Sir Hotels, Max Brown Hotels, Park Centraal Hotels, X BANK, Seven North, The Rooftop at Sir Victor, Bar Claes and many more. In everything we do, we are focused on creating special and surprising experiences for our guests. About About Sir Albert A rendezvous location for stylish people. In the middle of Amsterdam's De Pijp district, within walking distance of Museum Square and just down the street from the famous Albert Cuyp market, Sir Albert is a sophisticated destination for culture lovers. Our application procedure Interested in this vacancy? Press the application button and send us your CV and motivation letter immediately! Our Recruiter will contact you within 5 days to let you know if we want to schedule a meeting. Details Amsterdam, Netherlands Front Office Sir Albert Hotel or

Core Responsibilities

Serve as the first point of contact for hotel guests, handling check-ins, check-outs, calls, requests, and questions while providing recommendations about Amsterdam. Complete the night audit and administrative checklist, and conduct hotel rounds to help ensure guest and property safety.

Requirements

Applicants should have at least one year of experience in a similar role and be fluent in spoken and written English. The role also calls for a strong interest in hospitality, creativity, effective communication, cultural awareness, adaptability, and initiative.

Benefits

  • Market-Based Hospitality Collective Labor Agreement Conditions
  • Fixed Staff Rates at Sircle Collection Hotels
  • Birthday Day Off
  • Discount at The Entourage Group Restaurants
  • Discount on Hotel Merchandise
  • Free In-House Experience After One Month
  • Weekly Free Bootcamp
  • Company Drinks and Team-Building Events

About Sircle Collection

Industry: Hospitality

Company size: 501-1,000 employees

We started in 2011 and quickly grew to be a collection of various creative hospitality brands and properties across Europe’s most inspiring neighborhoods. With everything we do—hotels, restaurants, design concept stores, properties and more—we are passionate about creating surprising and special experiences for our guests.

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