Key Skills

Job Description

Life on the team Computacenter Netherlands is looking for a SENIOR IT Support Engineer for one of our clients in Amsterdam. As a Senior IT Support Engineer, you will provide high-quality onsite technical support at a key customer location, working within their local IT team. Acting as a trusted IT expert, you will support end-users via a TechBar model, resolving technical issues, delivering break/fix services, and ensuring an exceptional customer experience. You will combine strong technical expertise with excellent communication skills, supporting users both in-person and via virtual channels (e.g. MS Teams). What you’ll do Provide onsite IT support for laptops, desktops, mobile devices, and peripherals via TechBar and desk-side support Deliver Level 2 support, including hardware, system software, and workplace troubleshooting Own and manage the full ticket lifecycle (log, monitor, communicate, resolve, close) in line with SLAs Handle IMAC activities (Install, Move, Add, Change) including device setup, collection, and user onboarding/offboarding Maintain stock inventory to meet agreed service levels Support executive meetings, boardrooms, and events (AV setup & troubleshooting) Collaborate with Service Desk (L1), L3 teams, and other stakeholders to improve resolution efficiency Maintain and update process documentation and procedures Drive continuous service improvement initiatives What you’ll need Proven experience in IT support (L2) in a corporate or enterprise environment Strong expertise in: Windows 10/11 troubleshooting & configuration Microsoft 365 and enterprise applications Hardware diagnostics (laptops, desktops, printers, peripherals) Mobile Device Management (MDM) Audio-visual / meeting room technologies Experience with ticketing systems and SLA-driven environments Familiar with ITIL-based support processes Excellent customer-facing and communication skills Strong ownership mindset and accountability Highly organized with the ability to manage priorities independently Problem-solver with a proactive and solution-oriented approach Adaptable to change and able to work in a dynamic, international environment Fluent in Dutch and English What we Offer Work in a customer-facing, high-impact environment Be part of a collaborative international IT team Opportunity to drive service improvements and innovation Exposure to modern workplace technologies

Core Responsibilities

Provide onsite Level 2 support for end-user devices, workplace software, mobile devices, and meeting room technology, resolving issues through TechBar and desk-side services. Manage tickets and IMAC activities, maintain inventory and documentation, support events, and collaborate with other IT teams to meet SLAs and improve service.

Requirements

Candidates need proven Level 2 IT support experience in a corporate or enterprise environment, with expertise in Windows 10/11, Microsoft 365, hardware diagnostics, MDM, and audio-visual technologies. They should be familiar with ticketing systems, SLA-driven and ITIL-based processes, and demonstrate strong customer communication, ownership, organization, and problem-solving skills; fluency in Dutch and English is required.

Benefits

• Collaborative International IT Team
• Opportunity to Drive Service Improvements and Innovation
• Exposure to Modern Workplace Technologies