Key Skills

Job Description

Are you a passionate and service-oriented hospitality professional who enjoys creating memorable guest experiences? At Anantara Grand Hotel Krasnapolsky Amsterdam, we are looking for an experienced Day/ Night Receptionist who is able to deliver an unforgettable first impression towards our guests. Why you’ll love your journey with us At Anantara, we reward dedication with exceptional benefits: A competitive salary based on Horeca CLA scale 5 and your experience. An end-of-year bonus equal to at least 75% of a gross monthly salary — a rare gem in the hotel industry. Global team member rates at over 560 Minor Hotels. Friends & Family rates to treat your loved ones worldwide. 50% savings on F&B at 20 luxury hotels across Amsterdam. A complimentary experience stay to immerse yourself in the Anantara guest journey. Free online & offline training organized by our own Minor Hotels University. Management development programs to support your growth. Health & lifestyle perks including collective insurance, gym memberships, bike plans and more. Your role in the journey As a receptionist you have a heart full of passion for hospitality. Running a smoothly check in-/ and out process is what you are good at. During the guests’ stay you will be the point of contact and try to exceed their expectations by following the LQA standards. This also includes creating authentic luxury moments for them. What you’ll bring Flexibility to work evenings, weekends, and holidays as needed; Proactive, solution-oriented and accurate; Maintain the communication with other departments; A natural interest in other people and cultures; Upselling, notice the commercial chances and take action; Ability to surprise guests with your special touch; Excellent communication skills and proficiency in the English language, Dutch is a plus. Where your journey begins Join a team where luxury hospitality, personal growth and genuine care come together. Located on Amsterdam's iconic Dam Square, Anantara Grand Hotel Krasnapolsky is a place where colleagues are empowered to create extraordinary guest experiences while building rewarding careers.

Core Responsibilities

Manage smooth guest check-in and check-out processes and serve as a key point of contact throughout guests’ stays. Follow LQA standards, exceed guest expectations, create authentic luxury experiences, and identify opportunities to upsell.

Requirements

The role calls for a proactive, solution-oriented, accurate hospitality professional who can communicate effectively with guests and other departments. Candidates should be flexible to work evenings, weekends, and holidays, have an interest in people and cultures, and be proficient in English; Dutch is an advantage.

Benefits

• Competitive Salary
• End-of-Year Bonus
• Global Team Member Rates
• Friends and Family Rates
• Food and Beverage Discounts
• Complimentary Experience Stay
• Online and Offline Training
• Management Development Programs
• Collective Insurance
• Gym Memberships
• Bike Plans