Key Skills

Job Description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description As a Field Service Engineer within BD Medication Management Solutions (MMS), part of the Global Customer Services (GCS) team, you will be responsible for the installation, preventive and corrective maintenance, and user training on our innovative medical technologies including Pyxis automated dispensing cabinets and infusion devices. Your work ensures high customer satisfaction and full regulatory compliance of medical devices. You will be the primary technical point of contact for customers in your region, with occasional assignments in the Netherlands, France, and Luxembourg. Key Responsibilities Install, maintain, and troubleshoot medical equipment on customer sites, ensuring optimal performance and reliability. Provide technical support and training to biomedical teams and end users. Manage your daily schedule and service activities autonomously, ensuring you have the necessary tools, spare parts, and equipment. Keep technical documentation up to date, accurately record service reports in customer service management systems, and meet contractual KPIs. Identify improvement opportunities, anticipate technical issues, and follow up on customer requests until full resolution. Strictly follow BD’s quality, safety, and regulatory processes, as well as those of partner healthcare institutions. Primary territory: Netherlands & Belgium, with occasional support required across the West Hub (Luxembourg & France). About You Minimum of a technical diploma (Bac+2) in electronic engineering, electrical engineering, GEII, MSMA, or equivalent field experience. Strong knowledge of Windows systems and network technologies (CompTIA Network+ certification is an advantage). Languages: Dutch required. French is a plus. Good command of technical English (reading and writing). Experience with a CRM tool (Salesforce, SMAX) is a plus. Excellent interpersonal skills and strong customer service orientation. Ability to work independently and manage priorities effectively. Proactive mindset and team spirit to collaborate efficiently with BD teams and customers. Click on apply if this sounds like you! BD is proud to be certified as a Top Employer 2026 in in Europe, reflecting our commitment to creating an exceptional working environment. Why Join Us? To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics. Required Skills Optional Skills Primary Work Location NLD Amsterdam - Hoogoorddreef Additional Locations Work Shift At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You." Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role. Salary Range Information €48.500,00 - €74.000,00 EUR Annual

Core Responsibilities

Install, maintain, and troubleshoot medical technologies, including automated dispensing cabinets and infusion devices, at customer sites. Train users, manage service activities and documentation, meet contractual performance targets, and ensure compliance with quality, safety, and regulatory requirements.

Requirements

A technical diploma at Bac+2 level in electronic or electrical engineering, GEII, MSMA, or equivalent field experience is required. Candidates need Dutch, good technical English, knowledge of Windows and network technologies, strong customer service and interpersonal skills, and the ability to work independently; French, CRM experience, and Network+ certification are advantages.

Benefits

• Competitive Compensation
• Reward and Recognition Opportunities
• Learning and Development Opportunities