Key Skills

Job Description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application. YOUR MISSION: Independently manage and coordinate all customer service processes. Review and process incoming orders regarding product availability, pricing, and agreed commercial conditions. Ensure compliance with customer-specific shipping requirements and guarantee on-time, high-quality order fulfillment. Collaborate closely with Field Account Managers to provide excellent customer support and foster long-term customer relationships. Coordinate customer-related issues concerning payment difficulties in close cooperation with the Accounting team and work closely with relevant internal stakeholders. YOUR TALENT: Successfully completed commercial apprenticeship or a comparable qualification. Proficient in standard MS Office applications, particularly Excel, with a strong affinity for digital processes and systems. Structured, independent, and detail-oriented working style combined with a strong team-player mentality. Fluent Dutch skills and very good English communication skills, both written and spoken. Strong customer focus, excellent communication skills, and a passion for collaborating with customers and cross-functional teams. PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination. At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play. PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

Core Responsibilities

Manage customer service processes and review incoming orders for product availability, pricing, and commercial terms. Coordinate shipping requirements, timely order fulfillment, customer support, and payment-related issues with account managers, accounting, and other internal teams.

Requirements

Requires a completed commercial apprenticeship or comparable qualification, proficiency in standard Microsoft Office applications—particularly Excel—and confidence with digital processes and systems. Candidates should work independently and accurately, collaborate effectively, have a strong customer focus, and communicate fluently in Dutch and very well in English.