Key Skills
Job Description
Why Work at Lenovo
Description and Requirements
What You Will Do:
- Lead the day-to-day execution and continuous improvement of the Netherlands CFS operation, optimizing capacity planning, throughput, and overall site performance.
- Design and implement business and system process controls to reduce human-error-driven issues, improve delivery reliability, and ensure consistent service quality.
- Establish structured governance for risk management, issue resolution, escalations, and KPI reporting to drive predictable outcomes and strengthen seller confidence.
- Ensure operational readiness to expand lifecycle services capabilities, including kitting, device configuration, repair coordination, asset management, IT asset disposition, and certified data erasure.
- Oversee customer-owned inventory management, including stock accuracy, returns handling, inventory visibility, and inventory control processes.
- Own EMEA CFS/ITC project intake governance by validating requirements, order flows, and operational readiness while coordinating with ITC, SMO, logistics, and other key stakeholders.
- Lead First Article Testing (FAT), support rollout schedules and shipment coordination, and provide executive-ready status updates and risk reporting for new CFS projects.
- Define clear operational handovers between project teams, CFS operations, and 3PL warehouse partners while collaborating with global GICS and CFS teams to maintain worldwide process alignment and share best practices.
What You Will Bring:
- Bachelor’s degree or equivalent practical experience, with a strong foundation in operations, service delivery, supply chain, or fulfillment environments.
- Proven experience managing operational processes within configuration services, logistics, fulfillment, or end-to-end service delivery organizations.
- Strong ability to drive cross-functional execution by collaborating effectively with Sales, Delivery, Supply Chain, Operations, IT, and other business stakeholders.
- Experience establishing governance structures, operational cadences, and stakeholder communication frameworks to ensure alignment and accountability.
- Demonstrated success implementing process controls and operational improvements that reduce errors, strengthen quality, and improve delivery consistency.
- Working knowledge of CFS-related services such as Autopilot deployment, VPN-based staging, BIOS customization, device labeling, asset management, lifecycle returns, and certified data erasure.
- Proven ability to leverage data, metrics, and insights to drive operational transformation, process optimization, and continuous improvement initiatives.
- Strong analytical, problem-solving, and execution skills, with the ability to manage complex operational challenges and deliver measurable business outcomes.
- Disability Excess Insurance Plan
- Pension Plan
- Employee Referral Bonus
- Children of Lenovo Employees Scholarship Program
- Lenovo and Motorola Product Discounts
- Employee Assistance Program, e.g., for health, legal & financial consultancy
- Internal E-learning Development Platform Available for Employees
- Contribution to Gym membership
- 25 holiday days + additional days based on internal policy
- Possibility to join volunteering activities
General Information
Core Responsibilities
The CFS Operations Manager will lead the day-to-day execution and continuous improvement of the Netherlands CFS operation to ensure efficient service delivery and site performance. They will also establish structured governance for risk management, KPI reporting, and cross-functional collaboration to drive predictable outcomes.
Requirements
Candidates must have a bachelor's degree or equivalent experience with a strong foundation in operations, supply chain, or fulfillment environments. Proven experience in managing operational processes and driving cross-functional execution is essential for this role.
Benefits
- Disability Excess Insurance Plan
- Pension Plan
- Employee Referral Bonus
- Children of Lenovo Employees Scholarship Program
- Lenovo and Motorola Product Discounts
- Employee Assistance Program
- Internal E-learning Development Platform
- Gym membership contribution
- 25 holiday days
About Lenovo
Industry: IT Services and IT Consulting
Company size: 10,001+ employees
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Guided by its vision of “Smarter Technology for All”, Lenovo is executing a Hybrid AI strategy that spans Personal AI – one personal AI, multiple devices; and Enterprise AI – helping customers turn data into insights and value. This strategy is delivered through the Group’s commitment to world-class innovation and a full-stack AI portfolio, including devices (PCs, workstations, smartphones, tablets, accessories), infrastructure solutions (server, storage, edge, high performance computing and software defined infrastructure), as well as software, solutions, and services. With a global footprint spanning 21 research and development locations in 11 markets, and a global supply chain including more than 30 manufacturing sites across 10 markets, Lenovo is widely recognized for its operational excellence, including ranking #8 in the Gartner Supply Chain Top 25. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub at https://news.lenovo.com/. To learn more about our career opportunities, visit our careers page at http://jobs.lenovo.com/.