Company Description

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.

Job Description

The Dutch speaking Warranty Assessor is responsible for assessing warranty claims, authorizations and IDS tickets as well as other Warranty related items in compliance with the specified process and ensuring high standards of quality. As a market language expert, the Assessor will engage directly with the network and customer representatives. The role requires flexibility, attention to KPIs, and continuous learning to adapt to the evolving needs of the market. The role requires excellent understanding of warranty processes and rules, with special attention to the specificities of the main markets where assessor works most of the time. 

Duties & Responsibilities:

• Claim assessment
• Authorize repairs
• Ticket treatment
• Team support and flexibility
• Market awareness and KPI understanding
• Reporting
• Customer interaction and representation

Key Competencies:

• Knowledge of Technical Aspects: A strong understanding of automotive parts, diagnosis, and repair.
• Knowledge of Warranty Processes: Very good or expert knowledge of warranty regulations, policies, and systems.
• Warranty and Technical material understanding: be up to date and high level of knowledge of technical support material (Technical Manuals, Service News, Campaigns, Process updates)
• Communication Skills: Excellent interpersonal and communication skills, both with internal teams and external customers.
• Analytical and Detail-Oriented: Ability to spot patterns and issues in claims data and report them accurately.
• Team Collaboration: Willingness to support the team and work collaboratively to meet objectives.

Qualifications

• Education: education in engineering, automotive, or a related technical field.
• Experience: Preferably at least 2 years in an aftersales automotive environment, with warranty assessment experience is a plus.
• Languages: Fluent in Dutch and advanced English. Additional languages like French is a plus.

Additional Information

MSX International | Automotive & Mobility Business Solutions

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.