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Delivery Station Manager

JD.COM

Full-time
2-5 years experience
On-site

Key Skills

Delivery Station Operations
Last-Mile Delivery
Resource Allocation
Team Leadership
Recruitment
Training
Performance Management
Staffing
KPI Monitoring
Process Improvement
Customer Satisfaction
Issue Resolution
Safety Compliance
Security Compliance
Quality Standards
Cross-Functional Collaboration

Job Description

Who We Are At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/ What We Offer Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry. About The Team You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment. Oversee day-to-day delivery station operations, including planning, resource allocation, and execution of last-mile deliveries. Lead, motivate and manage a high-performing team through effective recruitment, training, and performance management. Conduct daily team briefings to align staff with targets and reinforce company values. Ensure adequate staffing and resource levels to meet changing operational demands. Promote a positive and collaborative workplace culture focused on accountability and development. Monitor operational KPIs and implement improvements to drive efficiency and customer satisfaction. Resolve service issues promptly to ensure smooth delivery operations. 8.Maintain compliance with all safety, security, and quality standards. Work cross-functionally with transport, HR, and customer service teams to support business goals. At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.

Core Responsibilities

Oversee daily delivery station operations, including planning, staffing, resource allocation, and execution of last-mile deliveries, while leading and developing a high-performing team. Monitor operational KPIs, resolve service issues, maintain safety, security, and quality standards, and collaborate with transport, HR, and customer service teams to improve efficiency and customer satisfaction.

Requirements

The posting does not specify formal education, years of experience, or certifications. It indicates the role requires leadership of station operations, team management, resource planning, KPI-driven improvement, issue resolution, and compliance with operational standards.

About JD.COM

Industry: Software Development

Company size: 10,001+ employees

JD.com, also known as JINGDONG, is a leading e-commerce company transferring to be a technology and service enterprise with supply chain at its core. JD.com’s business has expanded across retail, technology, logistics, health, property development, industrials, and international business. Ranking 44 on the Fortune Global 500, JD.com is China’s largest retailer by revenue. JD.com serves over 600 million customers and has set the standard for e-commerce through its commitment to quality, authenticity, and competitive pricing. The company operates the largest fulfillment infrastructure of any e-commerce company in China, enabling 90% of retail orders to be delivered within the same or next day. JD.com also promotes productivity and innovation across a range of industries by offering its cutting-edge technology and infrastructure to partners, brands, and diverse sectors.

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