Key Skills

Job Description

Job Description Job Title: Sales Associate, Jimmy Choo - Part Time, 32 Hour Location: Amsterdam De Bijenkorf (Dutch Speaker) Main responsibilities include: Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony. Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour. Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service. Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty. Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management. Playing an active role in replenishing stock according to company procedures and policies. Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy. Participating and supporting the team in stock takes as and when required. Attending and participating in all store meetings and training events as required ensuring good communication is maintained. Participating in, and representing Jimmy Choo during promotional events and activities. Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the store at all times. Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the store performance. Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase store performance and reach individual and store targets. Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company. Communicating all potential Health and Safety issues to the Store Manager and complies with Jimmy Choo Safety and Security procedures. Supporting the Store Manager and Assistant Manager in any back of house and administrative operations as requested. Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the store Competencies and Experience Required: Demonstrable success gained as a sales consultant within a luxury brand, especially in shoes or ready to wear Excellent communication skills both written and verbal Demonstrable sales skills Knowledge and understanding of the luxury market, customer service and fashion Successfully able to handle multiple demands and competing priorities Seeks opportunities to be proactive and pre-empt client needs Demonstrates respect and politeness and regularly exceeds customer expectations Shows innovation and initiative in setting customer care standards Fluent Dutch and English Additional languages would be beneficial. Mandarin speaker preferred. Personal Attributes: Enthusiastic, self-confident and self-motivated Understand and represent the luxury lifestyle image of Jimmy Choo Professionalism is maintained under all circumstances Prepared to go the extra mile to achieve targets

Core Responsibilities

Deliver exceptional luxury customer service, build client loyalty, and promote Jimmy Choo products while working toward individual and store sales targets. Maintain merchandise presentation and stock accuracy, support store operations and events, and follow company, safety, and security procedures.

Requirements

Candidates should have demonstrable sales success in a luxury brand, preferably in shoes or ready-to-wear, along with strong communication and sales skills and knowledge of the luxury fashion market. Fluency in Dutch and English is required; additional languages are beneficial, with Mandarin preferred, and candidates should be proactive, professional, and able to manage competing priorities.