Key Skills

Job Description

We are looking for a passionate, customer-oriented, problem-solver team member to join us at our Customer Experience team at our Botlek facility in Rotterdam! Are you the one? What do we need Bachelor’s degree in Supply Chain, Logistics, International Trade, Engineering or other related departments Minimum 3-5 years of experience in customer service, supply chain, logistics, planning, export operations or operational function Experience in manufacturing, chemical or industrial environments is preferred Strong end-to-end process thinking and ability to understand the full customer journey Hands-on experience in order entry, order tracking, customer service operations and export processes Strong communication, coordination and stakeholder management skills Analytical thinking and structured problem-solving ability, with experience in root cause analysis Experience with customer-focused KPIs, process improvement, project management or digital transformation initiatives is preferred Excellent command of English and Dutch, both written and spoken. Other languages are a big plus What you'll do Own the end-to-end customer journey and take direct responsibility for customer service operations Act as a balancing and guiding role between operations and the customer Perform order entry, order tracking and hands-on execution of export operations Act as the single point of contact for customers and ensure timely, accurate and clear communication Identify critical customer touchpoints and lead continuous improvement initiatives Reduce customer-facing uncertainty, rework, delays and error sources within operational processes Analyze customer feedback, complaints, requests and operational issues through structured root cause analysis Design and implement permanent process improvements for recurring customer issues Support differentiated service models for strategic and premium customers Act as the central coordination point between Sales, Planning, Logistics, Warehousing and Foreign Trade teams Translate customer expectations into internal processes accurately and on time Ensure operational teams clearly understand the customer impact of each process Track and analyze customer experience metrics such as customer effort, delivery performance and recurring issues Evaluate customer experience outcomes together with operational KPIs to support data-based decision making Work closely with Sales while being positioned within the Supply Chain organization

Core Responsibilities

Manage the end-to-end customer journey, including order entry, order tracking, export operations, and clear customer communication. Coordinate across Sales and Supply Chain teams, analyze customer and operational issues, and lead lasting process improvements using customer experience and operational metrics.

Requirements

A bachelor's degree in Supply Chain, Logistics, International Trade, Engineering, or a related field is required, along with 3–5 years of relevant experience. Candidates should have hands-on experience with customer service, order and export processes, strong coordination and analytical skills, and excellent written and spoken English and Dutch; manufacturing, chemical, or industrial experience is preferred.