Key Skills

Job Description

Are you a French speaker living in the Netherlands? We are looking for a Customer Support Specialist to lead our expansion into the French market. You will be the primary point of contact for our French-speaking users, ensuring they receive high-quality support while helping us adapt our service to the cultural nuances of the region. Your Key Responsibilities Market Ownership: Act as the dedicated support lead for our French-speaking customers via email, chat, and phone. Translation & Localization: Help localize support content, templates, and FAQ articles to ensure they resonate with the French market. Problem Solving: Resolve technical, billing, or account inquiries with a focus on high first-contact resolution. Cross-Functional Collaboration: Work closely with our English-speaking product team to report bugs or user feedback specific to the French user experience. Requirements Languages: Native or near-native French (C2 level) and Fluent English (C1). Communication is 100% in French for customers and 100% in English for the internal team. Customer-Centric: You have a natural "hospitality" mindset - you enjoy solving puzzles and making someone's day better. Experience: 1+ years in a customer support role is preferred, but we are open to graduates or career-changers with the right language profile. Location: You must be based in the Netherlands and hold a valid BSN and work permit (we cannot provide sponsorship for this specific role).

Core Responsibilities

Provide support to French-speaking customers through email, chat, and phone, resolving technical, billing, and account inquiries. Localize support materials for the French market and share relevant bugs and user feedback with the English-speaking product team.

Requirements

Applicants must be based in the Netherlands and have a valid BSN and work permit; sponsorship is not available. Native or near-native French (C2) and fluent English (C1) are required, while one or more years of customer support experience is preferred but not essential.