Key Skills

Job Description

Due to continued growth, Innodisk Europe B.V. is looking for an experienced Field Application Engineer Manager to lead and strengthen our European FAE team. Are you a computer science or electrical engineer with at least 5 years of experience and a passion for the electronic market with a strong technical background? Do you enjoy combining hands-on technology with leadership, customer interaction, and problem-solving in an international environment? Then this might be the right next step for you. About the role As FAE Manager, you will act as both a technical leader and people manager, supporting customers across Europe while guiding and developing the European FAE team. You will be closely involved in technical troubleshooting, product validation, and customer discussions, while also ensuring a high level of service quality and team performance. This position is office-based in Eindhoven. We believe that close collaboration, teamwork, and direct interaction are key to success, and you will work from our office alongside sales, operations, and management colleagues. Occasional travel within Europe is part of the role. Key Role Responsibilities You will lead the European FAE team and define FAE priorities, support technical strategy in Europe, and act as the main technical leadership interface toward HQ. Ensure consistent technical standards, documentation, and best practices across the European FAE team. Perform product testing and simulations to ensure product quality and functionality. Provide on-site technical support, including customer visits when necessary. Conduct in-house product testing to address technical issues encountered in the field. Address customer complaints, troubleshoot technical problems, and provide product specifications, fostering a positive customer relationship. Desired technical skills and experience University/HBO degree in Electrical Engineering, Computer Science and Engineering or related field At least 5 years of experience in a technical customer-facing role (FAE, Application Engineer, Technical Support, etc.) Prior knowledge in mainboard/GPU solutions as well as storage devices and technologies such as RAID, SSD, DRAM is a plus. Ability of writing 8D reports with strong analytical skills. Familiarity with PC production processes, including RMA / DOA handling Familiar with soldering iron skills and schematic reading. Experience with Linux OS and C / C++ / Python is preferred. Experience in embedded system architecture (X86/ ARM), system porting and Linux based environments. Experience with managing and leading a team of technical colleagues Communication & personal skills Good English written and verbal communication skills are mandatory Fluent in German or French is a plus Good presentation & interpersonal skills Willingness to travel within the EU when needed You live within a range of 50 km from Eindhoven What we offer: Full-time position in an international customer-focused organization A key technical leadership role with real impact on customers and internal teams Working in an informal, young, and dedicated team with a drive to achieve success. Competitive employment conditions, including: 25 vacation days plus 5 ADV days, to maintain a healthy work-life balance, and pension plan. A stable role in a growing industrial technology market with long-term product focus If you enjoy solving complex technical challenges, leading engineers, and working closely with customers in an international environment, we would be happy to hear from you.

Core Responsibilities

Lead and develop the European FAE team, set priorities and technical standards, and serve as the technical leadership interface with headquarters. Support customers through troubleshooting, product testing and validation, on-site visits, complaint resolution, and product specification guidance.

Requirements

Requires a degree in Electrical Engineering, Computer Science and Engineering, or a related field, plus at least five years of experience in a technical customer-facing role and experience leading technical colleagues. Relevant experience includes embedded systems, Linux-based environments, system porting, PC production and RMA/DOA handling, schematic reading, and soldering; English communication skills are mandatory.

Benefits

• 25 Vacation Days
• 5 ADV Days
• Pension Plan