Key Skills

Job Description

Must-Have Skills Qualifications Bachelor’s / Master’s Degree in Service Design, Strategic Design, or Innovation Design Management Minimum 8 years proven track record as a Service Designer / Design Strategist Experience in a complex Enterprise Software domain Core Skills Service Design / Design Strategy Qualitative & Quantitative User Research Customer & User Research – formative and evaluative User Journey & User Flow Mapping – Status-Quo and Future State Service Blueprinting Service Architecture Ecosystem / Capability Mapping Heuristic Evaluation Opportunity Mapping Use Cases, Scenarios & Product Features People, Process & Technology mapping Experience Prototyping UX Design Figma – hands-on fluency Visual Communication & Storytelling Cross-functional Workshop / Co-creation Facilitation Systems Thinking Stakeholder Management & Influencing Ability to navigate ambiguity and own projects end-to-end Tools Miro

Core Responsibilities

Lead service design and design strategy work in a complex enterprise software environment, including research, journey mapping, service blueprinting, and service architecture. Facilitate cross-functional workshops, communicate design concepts visually, and manage projects end-to-end while influencing stakeholders.

Requirements

Requires a bachelor’s or master’s degree in Service Design, Strategic Design, or Innovation Design Management, along with at least eight years of experience as a Service Designer or Design Strategist. Candidates should have enterprise software experience and fluency in research, mapping, prototyping, Figma, facilitation, systems thinking, and stakeholder management.