Key Skills

Job Description

Who we are Crobox is an AI-powered product discovery and guided selling platform for retail and e-commerce brands. We help shoppers find the right product faster, in-store and online. We're a team of 15. Everyone's work is seen, everyone's voice counts, and good ideas don't get stuck waiting for approval. The role You'll own a portfolio of client accounts from onboarding to renewal and report to our Account Management Lead. Most client work happens over video calls, so no suitcase needed. Three days a week you'll be with us in the office, where the best ideas (and the best lunches) happen. What you'll do Keep your clients healthy, happy and renewing Spot churn risk early and deal with it before it turns into a fire Turn performance data into clear advice that improves conversion, retention and lifetime value Use consumer psychology and our Persuasion Library to design better shopping experiences Plan growth for your accounts and handle the tricky conversations when they come up What you'll bring 3 to 5 years in customer success or account management, ideally B2B SaaS with retail or e-commerce clients You like data and know how to turn it into a recommendation people act on A real interest in why people buy what they buy Confidence on renewal calls and in tough client conversations Being able to get to our Amsterdam office on Mon, Tue and Thu What we offer €4,500 to €5,350 gross/month, plus 8% holiday allowance and quarterly performance bonuses Fresh, home-cooked lunch every office day NS business card, or full travel reimbursement if you live in Amsterdam A generous education and wellness budget Monthly team activities, quarterly celebrations, summer drinks and cozy winter evenings in the office A team that works hard, laughs a lot and likes spending time together

Core Responsibilities

Manage a portfolio of client accounts from onboarding through renewal, maintaining client satisfaction and identifying and addressing churn risks. Analyze performance data and apply consumer psychology to recommend improvements to shopping experiences, conversion, retention, and customer lifetime value while planning account growth.

Requirements

Applicants should have 3 to 5 years of experience in customer success or account management, ideally in B2B SaaS serving retail or e-commerce clients. They should be comfortable using data to make actionable recommendations, interested in consumer purchasing behavior, confident in renewal and difficult client conversations, and able to commute to the Amsterdam office on Monday, Tuesday, and Thursday.

Benefits

• Holiday Allowance
• Quarterly Performance Bonuses
• Fresh Home-Cooked Lunch
• Public Transit Business Card or Travel Reimbursement
• Education Budget
• Wellness Budget
• Monthly Team Activities
• Quarterly Celebrations
• Team Social Events