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Customs Specialist (Chinese Speaking)

JD.COM

Berkel en Rodenrijs
Full-time
2-5 years experience
On-site

Key Skills

International Logistics
Customs Clearance
Ocean Freight
FOB Incoterms
Shipment Booking
Customs Declaration
Bill Of Lading (B/L)
Shipping Documentation
Freight Forwarding
Cross-Border Logistics
Mandarin
English Communication
Coordination
Problem-Solving
Shipment Tracking
Process Improvement

Job Description

Responsibilities Manage and follow up on international and cross-border logistics operations, with a focus on ocean freight and customs clearance. Handle FOB shipments, including booking, customs declaration, customs clearance, B/L, and shipping documentation. Coordinate with freight forwarders, shipping lines, customs brokers, suppliers, and internal teams to ensure smooth and timely shipments. Monitor shipment progress, identify issues, and proactively follow up on delays or exceptions. Support cross-border logistics and product/service quality improvement by identifying operational issues and implementing process improvements. Maintain accurate logistics and customs documentation and ensure compliance with relevant requirements. Required Skills 2–3 years of experience in international logistics, customs clearance, freight forwarding, or cross-border logistics. Familiar with FOB Incoterms and ocean freight operations. Good knowledge of booking, customs declaration, B/L, customs clearance, and shipping documentation. Strong communication, coordination, problem-solving, and follow-up skills. Good English communication skills. Fluent Mandarin required Preferred Skills Experience in cross-border e-commerce or international logistics is a plus.

Core Responsibilities

Manage international and cross-border shipments, particularly ocean freight and FOB shipments, including booking, customs declarations and clearance, bills of lading, and shipping documentation. Coordinate with logistics partners and internal teams, monitor shipment progress, resolve delays or exceptions, maintain compliance, and support operational improvements.

Requirements

Requires 2–3 years of experience in international logistics, customs clearance, freight forwarding, or cross-border logistics, along with familiarity with FOB Incoterms and ocean freight operations. Candidates must have strong coordination and follow-up skills, good English communication, and fluent Mandarin; cross-border e-commerce experience is a plus.

About JD.COM

Industry: Software Development

Company size: 10,001+ employees

JD.com, also known as JINGDONG, is a leading e-commerce company transferring to be a technology and service enterprise with supply chain at its core. JD.com’s business has expanded across retail, technology, logistics, health, property development, industrials, and international business. Ranking 44 on the Fortune Global 500, JD.com is China’s largest retailer by revenue. JD.com serves over 600 million customers and has set the standard for e-commerce through its commitment to quality, authenticity, and competitive pricing. The company operates the largest fulfillment infrastructure of any e-commerce company in China, enabling 90% of retail orders to be delivered within the same or next day. JD.com also promotes productivity and innovation across a range of industries by offering its cutting-edge technology and infrastructure to partners, brands, and diverse sectors.

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