Key Skills

Job Description

Position Do you wish to join the House of Dreams? In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world. You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope. This Vision Is Carried By Our Six Values That You Will Embody Daily As Designers Of Dreams - Values That Engage And Define Us Create Passionately Craft together with joy Excel for ultimate luxury Lead with audacity Cultivate Triumphant inclusivity Commit and act to re-enchant the world. Design your dreams with Dior. Your Impact Within the Retail Sales team, the Counter Manager Assistant acts as a Dior Ambassador and supports the Counter Manager in driving performance, developing the team, and ensuring excellence in client experience and operations. This role is crucial for maximizing counter performance, achieving sales and service KPIs, and maintaining the highest luxury standards while embodying the House’s values. The Counter Manager Assistant co-leads the team, supports business growth initiatives, and ensures operational compliance in line with Dior guidelines. The holder of this position will work closely with the Counter Manager, Retail Manager, Marketing & Merchandising Team, Training Team, CRM Team, and Department Store Management. Job responsibilities Day-to-Day Missions Support the Counter Manager in driving and monitoring business performance using KPIs and sales indicators. Contribute to team management by supporting coaching, setting individual objectives, and fostering team spirit and engagement. Deliver exceptional client experience by selling Dior products through the D.I.O.R. service method and achieving personal sales targets. Co-lead clienteling and CRM initiatives to recruit new clients and strengthen customer loyalty. Support launch plans, commercial animations, and in-store events to maximize performance. Oversee counter operations in the absence of the Counter Manager, ensuring compliance with sales, cash, stock and operational procedures. Assist in stock management, visual merchandising execution, scheduling, and administrative follow-up. Profile Ideally, you would have 3+ years of retail experience, including at least 1 year in a supervisory or management role, preferably within a luxury retail environment. Proven track record in achieving retail performance targets (sales and profitability). Experience contributing to prestigious brand events is a plus. Soft skills that align with our values: Create Passionately: Creative & Proactive Resourceful Resilient Lead with Audacity: Strong People Management Skills Decision-Making Ability Financial Acumen Action-Oriented Results-Driven Craft Together with Joy: Teamwork & Collaboration Engagement & Motivation Strong Communication & Interpersonal Skills Cultivate Triumphant Inclusivity Empathy Integrity Interpersonal Awareness Excel for Ultimate Luxury: Attention to Detail Service Excellence Strong Selling Skills Analytical & KPI-Driven Commit & Act to re-enchant the world: Adaptability Self-Awareness Learning Agility Problem Solving Business Mindset ⸻ Hard Skills: Excellent sales and clienteling skills. Strong knowledge of cosmetics and the beauty universe. Digital literacy and CRM tools proficiency. Stock management and operational compliance knowledge. Analytical and reporting skills. Fluent in Dutch and spoken English. Additional information Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength. At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily. Additional information for internal candidate Are you currently an LVMH employee? Please apply online directly on our internal job board: WORK @LVMH - Voices Recruitment steps Submit your application via our website. A recruiter will review your application. If your profile aligns with the requirements defined by our Hiring Team, you will be contacted for an initial HR interview. Subsequently, you will have in-person interviews with the Hiring Manager and the Retail Manager. Skills development opportunities Soft and Hard Skills you will develop in this role. Advanced retail performance management and KPI monitoring. Leadership and coaching capabilities in a luxury retail environment. Clienteling and CRM strategy execution. Operational excellence and stock management expertise. Strategic commercial mindset and launch implementation. Potential Career Path From this role Counter Manager. Multi-Counter Manager. Retail Manager. Area / Regional Retail Manager.

Core Responsibilities

Support the Counter Manager in driving sales performance, coaching the team, delivering exceptional Dior client experiences, and leading clienteling and CRM initiatives. Help execute launches and events, and oversee counter operations, stock, visual merchandising, scheduling, and compliance when needed.

Requirements

Candidates should have at least three years of retail experience, including one year in a supervisory or management role, preferably in luxury retail, and a record of meeting sales and profitability targets. Strong sales, clienteling, cosmetics, CRM, stock management, analytical, and communication skills are required, along with fluency in Dutch and spoken English.