Key Skills

Job Description

Company Description Swiss IT Solutions CH GmbH provides on-demand and well-managed IT support services to clients worldwide, helping organizations focus on their core business while relying on dependable technology. The company offers a broad range of solutions, including on-site engineering resources, server and network maintenance, and cloud computing services to support diverse infrastructure needs. Its team of experienced, tech-savvy professionals works to deliver high-quality, industry-standard IT services tailored to client objectives. By prioritizing understanding of client requirements, Swiss IT Solutions aims to help businesses achieve their goals through effective use of technology. Role Description The IT Support Engineer (backfill) is a full-time, on-site role based in Winnenden, responsible for maintaining and supporting local IT infrastructure and user environments during staff absences or peak workloads. Daily tasks include diagnosing and resolving hardware, software, and network issues, providing first- and second-level support to end users, and escalating complex incidents when necessary. The role involves administering systems and user accounts, monitoring performance, and performing routine maintenance to ensure stability and security. The IT Support Engineer will collaborate with other IT teams and follow established processes and documentation standards to deliver consistent, high-quality support. Qualifications Strong Technical Support and Help Desk Support skills, with experience handling user incidents, requests, and ticketing systems. Solid Information Technology and System Administration knowledge, including operating systems, user account management, and basic network services. Proficient Troubleshooting abilities for hardware, software, and network issues, with a structured approach to diagnosing and resolving problems. Relevant vocational training or degree in IT, Computer Science, or a related field, or equivalent practical experience. Familiarity with Windows client and server environments; experience with common business applications and collaboration tools. Strong customer service orientation, clear communication skills, and the ability to support users in a professional, respectful manner. Ability to work on-site in Winnenden, manage priorities independently, and adapt to changing support needs in a backfill context. Experience with ITIL-based support processes, basic network troubleshooting, and security best practices is an advantage.

Core Responsibilities

Maintain and support local IT infrastructure and user environments, diagnosing and resolving hardware, software, and network issues while providing first- and second-level user support. Administer systems and user accounts, monitor performance, perform routine maintenance, escalate complex incidents, and collaborate with IT teams while following established processes and documentation standards.

Requirements

Candidates should have IT vocational training, a relevant degree, or equivalent practical experience, along with knowledge of system administration, operating systems, user accounts, and basic network services. The role also requires troubleshooting ability, familiarity with Windows client and server environments, strong customer service and communication skills, and the ability to work on-site in Winnenden; ITIL support processes and security practices are advantageous.