Key Skills

Job Description

WE ARE Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. Bring bold ideas to life with the unlimited potential of creativity, technology, and intelligence. Visit us at www.accenture.com/song Song is one of seven Reinvention Partners within Accenture's Reinvention Services division — alongside Cybersecurity, Digital Core, Finance, Industry & Enterprise, Supply Chain & Engineering, and Talent. THE WORK Are you passionate about technology and excited to help organizations modernize their customer engagement platforms? As a Customer Tech Consultant within our Service team, you will play a hands-on role in delivering cloud-native customer solutions and supporting the implementation of advanced technologies such as CCaaS platforms, CRM integrations, and conversational AI or agentic solutions — designing great customer experiences, personalized service and unlocking business growth. OUR TEAM Our Service team consists of 17 talented and engaged colleagues. We see each other every week in our office for formal and informal events. You'll work on multiple projects for various clients across diverse industries — broadening your exposure to different business challenges and customer engagement strategies. DAILY TASKS As a Customer Tech Consultant, you will contribute to reshaping the customer service environment through the integration of the latest technologies with architecture and solution design. You will collaborate closely with technical architects and consultants on system analysis, configuration, and designing effective solutions. Key duties include: Mapping process and interaction flows Configuring and validating CCaaS environments Presenting technical solution options to stakeholders Evaluating integration methods with CRM or backend systems Owning technical deliverables end-to-end TECHNOLOGY You'll be introduced to the latest AI technologies powering modern customer service organizations, including: CCaaS platforms (e.g. Genesys Cloud, Amazon Connect) CRM solutions (e.g. Salesforce, Microsoft Dynamics) Cloud platforms (AWS, Azure) and systems integration concepts Conversational AI, Generative AI and agentic solutions With all our roles, there is in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. Here's What You'll Need 3–5 years of experience in customer tech transformation, service design, or technology advisory roles A master's degree Strong consulting skills: problem-structuring, storytelling, facilitation, and stakeholder management Fluent in English (spoken and written) Affinity with front-office, digital experiences, or cloud technology Interest in CCaaS, CRM, cloud, and systems integration, plus curiosity for emerging technologies such as Generative AI BONUS POINTS Basic experience with at least one CCaaS platform (e.g. Genesys Cloud, Amazon Connect) Certifications in CCaaS, CRM, AWS/Azure, or architecture (e.g. TOGAF) Ability to simplify complex technical concepts for both business and technical audiences Demonstrated passion for AI-driven automation, digital channels, and omnichannel service strategies Fluent in Dutch (spoken and written) What's In It For You Accenture is a global company with a world-class brand and reputation. Our people are Change Makers, and to support them we make five promises: Work with flexibility, in a culture based on trust. Embrace a sustainable growth mindset. Live a human-led culture of Inclusion & Diversity by caring deeply for all our people. Lead and transform our clients with technology. Connect with our global network of 700,000+ colleagues. Employee benefits include: Unlimited learning: access to thousands of free courses, classes and workshops 'Do Good' volunteering program Paid transport (budget for electric bicycle or car, NS-Business card) A laptop, iPhone, and home office setup allowance Social activities: Friday Drinks, sport events and parties APPLICATION PROCESS Please upload your CV and cover letter when applying. Shortlisted candidates will be invited for a first interview, potentially followed by a second case interview. What We Believe Accenture is an equal opportunity employer. Inclusion and diversity are fundamental to our culture and core values — our rich diversity makes us more innovative and creative, helping us better serve our clients and communities. Sustainability is one of our greatest responsibilities, embedded into everything we do. Need reasonable accommodation during the recruitment process? Please reach out — we will be happy to assist you.

Core Responsibilities

Contribute to customer service transformation by mapping process and interaction flows, configuring and validating CCaaS environments, and designing technology solutions. Collaborate with architects and consultants, present technical options to stakeholders, assess CRM and backend integration approaches, and own technical deliverables end-to-end.

Requirements

Requires 3–5 years of experience in customer technology transformation, service design, or technology advisory, a master's degree, and fluency in spoken and written English. Candidates should have strong consulting and stakeholder skills, an interest in front-office experiences, CCaaS, CRM, cloud, and systems integration; Dutch fluency, platform experience, and relevant certifications are advantageous.

Benefits

• Unlimited Learning
• Volunteering Program
• Paid Transport
• Electric Bicycle or Car Budget
• Public Transport Pass
• Laptop
• iPhone
• Home Office Setup Allowance
• Social Activities