Service Desk Specialist (m/f/d) - Uithoorn
Key Skills
Job Description
At Evernex, we’re a global leader in third-party maintenance, helping businesses optimize costs and maximize the ROI of their data center infrastructure (servers, storage, and network equipment). With our presence in 165+ countries, over 330 forward-stocking locations for spare parts, and 24/7 technical support, we’re the trusted partner for IT departments worldwide.
As IT continues to evolve, so do we! With our recent acquisitions of Integra, XSI, Maminfo, StorEx (Pty) Ltd and Ultra Support, we’re well on our way to becoming one of the world's largest and most experienced TPMs.
Why Your Work Matters—and What You're Making a Difference With It
Our Service Desk specialists are the first point of contact for customers when they need support. They ensure that customers’ issues are resolved quickly, provide guidance to colleagues, and help Evernex deliver world-class IT services globally.
Working hours: 40 hours per week, on-site.
Your responsibilities will include, among other things:
- Case/Incident Management: Contract review, spare parts ordering, monitoring
- Technician coordination: Searching for technical resources, dispatching with external partners, scheduling deployments with customers and technicians
- Ensuring compliance with Service Level Agreements: Supporting customers and responding to all types of inquiries, status monitoring, documentation in the ERP system
- Implementing and maintaining service quality internally and externally
- First escalation level for service partner-related incidents and issues
- Creating and processing complaints
- Escalation and de-escalation management and analyses
- Creating and maintaining documentation and presentations
- Training/instructing new internal employees
- Support with service desk-related topics and processes
- Supporting the Service Desk Manager and the Service Desk Area Manager
What Makes You the Ideal Employee
We are looking for someone who combines knowledge, experience, and passion:
- Completed technical or commercial training
- Experience in customer service and complaint management is an advantage
- Knowledge of coordinating activities is an advantage
- Good MS Office skills
- Very good written and spoken Dutch and English skills
- A confident and friendly demeanor
- Analytical and process-oriented thinking
- Organizational skills
- Ability to work in a team
- Flexibility and resilience
Why you'll love working here
Join Evernex and work on significant global projects that not only help companies develop smarter IT solutions but also have a positive impact on the environment.
We have a relaxed and people-oriented atmosphere—less hierarchy, more teamwork. Find trust, flexibility, and the freedom to shape your role yourself while being completely yourself.
And you’ll have fun doing it:
- Work for a global leader in sustainable IT lifecycle management.
- Enjoy a dynamic, multicultural, and inclusive environment where every voice counts.
- Experience our culture, which values well-being, collaboration, compliance, and entrepreneurship.
- Expand your skills through ongoing training and career opportunities.
- Contribute to a more sustainable IT future.
Find more about us: https://www.evernex.com/
Follow us on LinkedIn: https://www.linkedin.com/company/evernex/
Core Responsibilities
The Service Desk Specialist acts as the first point of contact for customers, managing incidents, coordinating technical resources, and ensuring compliance with Service Level Agreements. They are also responsible for maintaining service quality, handling escalations, and providing training to new internal employees.
Requirements
Candidates should have completed technical or commercial training and possess experience in customer service and complaint management. Strong proficiency in MS Office, excellent Dutch and English language skills, and a process-oriented mindset are required for this role.
Benefits
- Ongoing training
- Career opportunities
- Inclusive environment
- Relaxed atmosphere
About EVERNEX
Industry: IT Services and IT Consulting
Company size: 501-1,000 employees
Evernex is a global third-party maintenance (TPM) and IT services provider with 40+ years of experience supporting data center infrastructure, including AI and edge environments. Our end-to-end services span third-party maintenance, IT hardware and professional IT services, helping businesses source, deploy, maintain, scale and retire infrastructure while optimizing IT costs, extending equipment lifespans and reducing the environmental impact of IT infrastructure. With trained onsite engineers in 160+ countries, refurbished spare parts across 330+ forward-stocking locations and 24/7 technical support, we provide the expertise, equipment and support needed to keep critical infrastructure running and help organizations manage IT throughout its lifecycle. As infrastructure evolves and becomes more distributed, Evernex continues to expand its service capabilities and geographic reach year-on-year, extending its expertise into emerging infrastructure environments, including hyperscale and ODM-based deployments. For a complete overview of our services, visit evernex.com