ServiceNow Data Business Analyst (ID: 4067)
Key Skills
Job Description
- Analyse business requirements and translate them into effective ServiceNow data and ITSM solutions.
- Work with ServiceNow products including CMDB, APM, CSDM, Platform Analytics, and ITOM.
- Engage with business stakeholders to understand requirements, challenges, and future-state needs.
- Recommend solutions aligned with ServiceNow Out-of-the-Box (OOTB) functionality and best practices.
- Contribute to the definition of the organization's ServiceNow data strategy, vision, and roadmap.
- Analyse existing processes, data structures, and ServiceNow capabilities to identify improvement opportunities.
- Collaborate with technical teams, architects, developers, and business stakeholders to define and implement appropriate solutions.
- Leverage experience from previous ServiceNow implementations to provide insights and recommend proven approaches.
- Stay up to date with ServiceNow innovations, new platform capabilities, and product developments.
- Support business stakeholders in understanding and adopting new ServiceNow capabilities and innovations.
- Contribute to improving data quality, governance, consistency, and usability across ServiceNow solutions.
- Support continuous improvement of ServiceNow processes, capabilities, and adoption practices.
- 6–8 years of overall professional experience in IT Service Management, business analysis, ServiceNow consulting, or related areas.
- Strong hands-on experience with ServiceNow products and data-related capabilities.
- Proven experience with CMDB, APM, CSDM, Platform Analytics, and ITOM.
- Strong understanding of ServiceNow ITSM processes and platform capabilities.
- Experience gathering, analysing, and documenting business and functional requirements.
- Practical knowledge of ServiceNow OOTB functionality and best practices.
- Experience contributing to ServiceNow vision, strategy, roadmap, or transformation initiatives.
- Experience working with business and technical stakeholders in complex enterprise environments.
- Awareness of ServiceNow platform innovations and emerging capabilities.
- Understand business requirements and translate them into ServiceNow functional and data requirements.
- Recommend solutions that maximize OOTB ServiceNow capabilities and minimize unnecessary customization.
- Analyse business processes and identify opportunities for ServiceNow-enabled improvements.
- Develop and communicate a clear ServiceNow data and platform vision.
- Advise stakeholders on appropriate ServiceNow modules, capabilities, and implementation approaches.
- Facilitate requirement-gathering sessions, workshops, and stakeholder discussions.
- Analyse data structures and support improvements in CMDB, CSDM, and ServiceNow data governance.
- Evaluate new ServiceNow innovations and identify relevant opportunities for business adoption.
- Explain complex ServiceNow concepts and capabilities clearly to both technical and non-technical stakeholders.
- Collaborate effectively with architects, developers, business analysts, and other cross-functional teams.
- Identify risks, dependencies, gaps, and improvement opportunities within ServiceNow implementations.
- Support organizational change and adoption of new ServiceNow capabilities.
- The opportunity to work on ServiceNow ITSM, ITOM, and data transformation initiatives.
- Exposure to key ServiceNow capabilities including CMDB, APM, CSDM, Platform Analytics, and ITOM.
- Opportunities to contribute to ServiceNow strategy, data governance, process improvement, and platform adoption.
- An environment focused on ServiceNow best practices, innovation, and continuous improvement.
- Opportunities to work with evolving ServiceNow technologies and enterprise-level solutions.
Core Responsibilities
You will analyze business requirements to translate them into effective ServiceNow data and ITSM solutions while engaging with stakeholders to define data strategy and roadmaps. Additionally, you will collaborate with technical teams to implement improvements and support the adoption of new platform capabilities.
Requirements
The role requires 6-8 years of professional experience in IT Service Management, business analysis, or ServiceNow consulting. Candidates must possess strong hands-on experience with ServiceNow products including CMDB, APM, CSDM, Platform Analytics, and ITOM.
About STAFIDE
Industry: Staffing and Recruiting
Company size: 11-50 employees
Headquartered in the Netherlands, STAFIDE specializes in Niche Tech Recruitment across Europe, connecting top talent with outstanding opportunities in the IT sector. Our data-driven recruitment model ensures the ideal match between candidates and employers, enhancing both skill alignment and cultural fit. With a strong focus on Skill-Based Hiring, we provide candidates with an in-depth understanding of the organization—whether for permanent positions or temporary assignments (interim opdrachten) like secondment (detachering)—strengthening employer branding for our clients as a recruitment company (uitzendbureau). In today’s fast-evolving tech landscape, we recognize the unique challenges companies face in sourcing highly skilled talent. Our advanced, AI-driven talent intelligence system (ATS) is specifically designed to prioritize Skill-Based Hiring for niche IT roles, empowering organizations to address talent shortages by identifying professionals with the expertise to drive innovation and growth. Whether you’re a company in search of exceptional talent or a professional seeking your next ICT role, STAFIDE is your strategic recruitment (werving en selectie) partner. Our deep expertise in the Dutch market, combined with a steadfast commitment to excellence, makes us the preferred choice for all your recruitment needs.