Automotive Luxury Brand Evaluator - The Netherlands (Mission-based), NL
Key Skills
Job Description
Do you have a refined appreciation for high-end performance vehicles and the customer experience that surrounds them? Are you familiar with the standards, service, and atmosphere expected in luxury automotive environments? If so, this exclusive opportunity may be a great match for you. Become a Luxury Automotive Experience Evaluator As a Luxury Automotive Experience Evaluator, you'll be invited to visit premium automotive showrooms and provide expert feedback on the customer journey. Your perspective, shaped by your familiarity with premium vehicles and elevated service expectations, helps global automotive brands refine and perfect their experience. Why This Opportunity Is Ideal for Automotive Enthusiasts Exclusive access: Participate in highly selective showroom experiences designed for individuals who understand the nuances of premium automotive brands Engage with performance craftsmanship: Step inside refined automotive environments and interact with brand specialists who showcase engineering, design, and innovation Use your experience to influence the industry: Your expectations and insights as someone familiar with luxury products will directly contribute to enhancing the customer journey What You'll Do Choose assignments that fit you - Select missions aligned with your interests, preferences, and profile Experience the showroom journey - Interact with product experts, explore the space, and evaluate service with a trained eye for luxury Observe every detail - Assess the ambiance, level of service, digital and in-store interactions, follow-up communications, and the complete customer journey Share honest, professional feedback - Submit your observations through structured questionnaires on our platform About CXG CXG partners with leading luxury brands in over 70 countries, supported by a global network of 80,000+ evaluators. With nearly two decades of expertise in luxury customer experience, we focus on elevating the standards of the world's most prestigious brands. Join us on CXG Live, our platform where you can access exclusive missions, complete certifications, and submit your insights. Requirements Must be 18 years of age or older. Good understanding of the automobile industry Passionate about automobiles and improving customer service and retail environments Enjoy interacting with people Has a keen eye for discreetly observing and noting various aspects of your shopping experience Own a car and has a driving license Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys Benefits This is a freelance, project-based position Flexible working hours
Core Responsibilities
Select suitable evaluation assignments, visit premium automotive showrooms, and assess the customer journey, including the showroom atmosphere, service, digital and in-store interactions, and follow-up communications. Submit honest, professional observations through structured online questionnaires.
Requirements
Applicants must be at least 18, have a good understanding of the automobile industry, be passionate about automobiles and customer service, and enjoy interacting with people. They must own a car, hold a driving license, observe discreetly, provide unbiased feedback, and complete online surveys promptly.
Benefits
- Flexible Working Hours
About CXG
Industry: Business Consulting and Services
Company size: 201-500 employees
CXG is the leading data-driven consulting and solutions partner to premium and luxury brands, turning insight into retail execution and performance. Working with over 220 leading luxury brands worldwide, CXG helps identify and quantify performance gaps across the entire customer journey, enabling brands to recover value and drive measurable commercial results. CXG acts as a fully integrated partner across the retail performance value chain, combining strategic consulting, deep consumer insights, performance measurement, CX and EX programs, market intelligence, and scalable capability building through in-person and digital learning. By seamlessly connecting insight and execution, CXG closes the loop from strategy to execution ensuring consistent impact on the ground and continuous improvement. Operating globally, CXG combines this consumer intelligence with a strong network of CX experts in every market and scalable digital solutions, enabling brands to deploy execution with precision, consistency, and local relevance across markets and boutique networks. Founded in 2006, CXG operates in 85 countries, with 12 offices worldwide and a team of over 260 professionals.