Key Skills

Job Description

Company Description Delta Group established our EMEA operation in 1995 with region headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow." For nearly 20 years, Delta EMEA continues to dedicate in R&D to support the most important businesses with advanced energy-saving solutions. Responsibilities Job Description Serve as the primary point of contact for customers regarding order processing and logistics-related inquiries. Receive customer orders via email, phone, or other communication channels. Register, validate, and process customer orders accurately in SAP. Handle customer calls and inquiries, maintaining clear records of all communications and follow-up actions. Provide sales and operational support to customers and internal stakeholders throughout the order fulfillment process. Coordinate with internal departments to resolve customer requests and ensure timely issue resolution. Maintain accurate customer master data, documentation, and records within the ERP system. Monitor order status and proactively communicate updates to customers to ensure a high level of customer satisfaction. Support continuous improvement of sales support and order management processes. Qualifications Intermediate Vocational Education (MBO) or equivalent. 3–5 years of experience in Sales Support, Customer Service, or Order Management within an international environment. Experience in the ICT, Electronics, or Technology industry is preferred. Experience with ERP systems, preferably SAP, including order registration and processing. Fluent in English, both written and spoken; an additional European language is an advantage. Strong customer service mindset with excellent communication and interpersonal skills. Ability to understand customer requirements and provide timely, effective support. Strong problem-solving skills with the ability to prioritize multiple tasks in a fast-paced environment. Excellent organizational skills, attention to detail, and time management. Additional Information What we offer: As an innovative and global company, you are offered a friendly working atmosphere and a constructive working environment leaving much room for new possibilities and ideas. Use this opportunity and show us your motivation and vision for the future.

Core Responsibilities

Act as the primary customer contact for order processing and logistics inquiries, accurately registering and processing orders in SAP while maintaining customer records. Coordinate with internal teams to resolve requests, monitor order status, communicate updates, and support improvements to order management processes.

Requirements

Requires MBO-level vocational education or equivalent and 3–5 years of experience in sales support, customer service, or order management in an international environment. Candidates should have ERP experience, preferably SAP, fluent written and spoken English, strong customer service and communication skills, and the ability to organize, prioritize, and resolve problems; technology-industry experience and another European language are advantages.