Key Skills

Job Description

Casemanager Verzuim ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers. Bij ICON ben je niet enkel getuige van de toekomst van geneesmiddelenontwikkeling. Je maakt er deel van uit! Wij groeien, snel! Heb jij een afgeronde opleiding als Case Manager - Verzuim? Heb jij reeds enige ervaring in deze rol en wil jij graag vorm geven aan de rol van Case Manager binnen ICON? Dit is jouw kans, want voor onze afdelingen in Nederland zoeken wij iemand om deze nieuwe rol in te vullen! Case Manager – Verzuim (32-40 uur) De Case Manager ondersteunt werknemers bij de reïntegratie na ziekte of ongeval. De Case Manager geeft advies en begeleiding, opdat de werknemer zich op het belangrijkste kan concentreren tijdens de reïntegratie – hun gezondheid. Je zal de vrijheid hebben om deze rol te vormen, maar enkele van de verantwoordelijkheden zijn: Opzetten van een case management beleid (ziekteverzuim-reïntegratie) binnen de organisatie Verdere ontwikkeling van ons vitaliteits- en ziekteverzuimbeleid Adviseren van (buitenlandse) leidinggevenden over de acties tijdens de eerste twee ziektejaren Overzien en op de hoogte brengen van de verzuimdossiers, in het kader van de Wet Verbetering Poortwachter, inclusief de daarop volgende zorgvuldige en accurate verslaggeving Aanspreekpunt zijn voor de ARBO-dienst Wat breng jij mee als Case Manager? Uiteraard heb je een afgeronde opleiding als Case Manager op zak. Werk je graag op onze locaties in Assen/Groningen met de nodige thuiswerk flexibiliteit. Daarnaast Heb jij een goede beheersing van de Engelse en Nederlandse taal in woord en geschrift Ben jij al meerdere jaren werkzaam in een soortgelijke rol. Hanteer jij HBO werk en denk niveau Word je geprezen om je zelfstandigheid en ben je van nature een “zelf-starter” Bezit jij goede coaching skills Draag jij klantgerichtheid en proactiviteit hoog in het vaandel We Bieden Jou Een uitdagende functie in een groeiend internationaal bedrijf in Groningen Een competitief salaris met extralegale voordelen volgens de CAO ICON heeft een eigen cao die zorgt voor goede voorwaarden voor onze medewerkers Jaarlijks organiseren we (sportieve) activiteiten gericht op o.a. teambuilding en gezelligheid. We zetten ons ook maatschappelijk in Je start met een jaarcontract met zicht op een vast dienstverband. Wat doet ICON? In opdracht van farmaceutische bedrijven doet ICON wereldwijd wetenschappelijk onderzoek naar de werking van geneesmiddelen bij mensen. In Nederland heeft ICON de divisie Early Development Services (EDS) met zo’n 1300 medewerkers. Hier wordt enerzijds klinisch- en anderzijds bioanalytisch onderzoek verricht. Werken bij ICON betekent dat je werkt aan de ontwikkeling van de geneesmiddelen van de toekomst. Het betekent ook werken aan jezelf en bijdragen aan de ontwikkeling en groei van ICON. De ontwikkeling van onze mensen is het succes van onze organisatie. Onze internationale cultuur en dynamische organisatie trekt vooral mensen aan die gericht zijn op professionele groei, een belangrijke pijler voor onze organisatie die we graag koesteren. We bieden je de mogelijkheden die je in staat stellen om je carrière naar een hoger niveau te tillen. As an Sick Leave Case Manager, you will take ownership of a diverse portfolio of absence cases, ranging from short-term absences to complex long-term disability and reintegration trajectories. You will partner closely with employees, managers, HR Business Partners, Occupational Health Physicians, Labour Experts, and external service providers to ensure timely interventions, legal compliance, and successful reintegration outcomes. What You Will Do Through your expertise, coaching skills, and ability to influence others, you will help employees take an active role in their recovery and return-to-work process while supporting managers in navigating complex absence-related challenges. Key Responsibilities Include Manage and coordinate the end-to-end absence management process in line with the Dutch Gatekeeper Improvement Act (Wet verbetering poortwachter). Advise, coach, and support managers on absence management and return-to-work matters. Guide employees throughout their recovery and reintegration journey. Identify potential risks, opportunities, and barriers within absence cases and take proactive action. Collaborate closely with Occupational Health Physicians, occupational health providers, Labour Experts, and other internal and external stakeholders. Monitor legal deadlines, case documentation, and overall process quality. Analyze absence trends and provide recommendations for preventive and sustainable employability initiatives. Contribute to the continuous improvement of absence management practices, policies, and employee wellbeing programs. Your Profile You are a highly skilled professional who is able to build trust, navigate complex situations, and influence stakeholders at all organizational levels. You are equally comfortable operating at an operational, tactical, and strategic level and can balance competing interests while maintaining focus on sustainable outcomes. Required Qualifications And Experience Bachelor's degree or equivalent level of education and professional experience. At least 3 to 5 years of experience in absence management or case management. In-depth knowledge of the Dutch Gatekeeper Improvement Act (Wet verbetering poortwachter) and relevant social security legislation. Proven experience managing complex absence and return-to-work cases. Excellent communication skills in both Dutch and English. Strong stakeholder management, influencing, and advisory skills. High level of organizational awareness and professional credibility. A proactive, independent, and results-driven approach. You Are Empathetic while remaining decisive and solution-oriented. Able to challenge constructively while maintaining strong working relationships. Resilient, adaptable, and capable of managing competing priorities. A trusted advisor to employees, managers, and external specialists. Skilled at encouraging accountability, ownership, and engagement throughout the reintegration process. What ICON Can Offer You Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our Benefits Examples Include Various annual leave entitlements A range of health insurance offerings to suit you and your family’s needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

Core Responsibilities

Manage absence cases from initial reporting through recovery and reintegration, ensuring compliance with the Dutch Gatekeeper Improvement Act, legal deadlines, and documentation requirements. Advise and coach employees and managers, coordinate with occupational health and other stakeholders, identify case risks, and contribute to absence-prevention policies and wellbeing initiatives.

Requirements

The role requires a bachelor's degree or equivalent education and experience, at least 3–5 years of absence or case management experience, and in-depth knowledge of Dutch reintegration and social security legislation. Candidates should have experience with complex cases, excellent Dutch and English communication, strong advisory and stakeholder skills, and a proactive, empathetic, independent approach.

Benefits

• Annual Leave
• Health Insurance
• Retirement Planning
• Employee Assistance Programme
• Life Assurance
• Childcare Vouchers
• Bike Purchase Scheme
• Discounted Gym Membership
• Subsidized Travel Passes
• Health Assessments
• Team-Building Activities