Key Skills

Job Description

Keeping the customer at the heart of everything we do. Our passionate and driven Customer Relations team is committed to creating innovative and delightful experiences, on top of our award-winning customer-centric foundation. Share your talents In this role, you’re the calm, confident voice behind the screen and on the phone. As our Customer Relations & Sales Ambassador, you’ll turn questions into solutions, challenges into positive experiences, and “just browsing” into “add to basket”, without sounding like a bot. You’ll support customers via email, phone and social media, while spotting opportunities to recommend the right Rituals product for their moment (because yes, that hand soap might actually change someone’s day). What You’ll Do Be the go-to contact for our Portuguese and English-speaking customers: questions, concerns, compliments and order issues. Deliver personal and engaging service (no copy-paste replies, no corporate scripts). Spot sales opportunities naturally and recommend products that truly match the customer’s needs. Keep an eye on quality and productivity, working with targets and KPIs while staying authentically you. Think in solutions, not problems and make sure customers feel genuinely heard along the way. Bring the Rituals brand to life through your service and help customers turn everyday routines into more meaningful moments. Bring all of you "High on energy, low on ego and with a little bit of humor." You like finding smart, practical solutions and you don’t settle for standard answers. You’re customer-focused, listen first, ask the right questions and make sure people feel understood. And when things get busy? That's when you're at your best. Plus, You Have Availability for at least 24 hours/week (32, 36 or 40 hours are also possible). Full flexibility: available 7 days/week, comfortable working different shifts and weekends (around 1.5 weekends per month). Portuguese (native level) and English (C1–C2 level) skills - written and spoken at a professional level. MBO or HBO level (secondary/higher vocational education) or a completed college degree. A strong customer-first mindset: you naturally go the extra mile, keep it personal and focus on resolution and results. Strong communication skills: clear, friendly, professional and empathetic, even when it gets busy. A solution-oriented approach: you don’t just explain policies, you help find the best way forward. Great Extras Experience in customer service, hospitality, retail or sales Interest in premium retail, wellness, beauty or lifestyle brands. You don’t have to be a Rituals expert yet, we’ll help you get there! Good to know Shifts & Onboarding We work with different shifts. Monday – Friday 08:00 – 16:30 08:45 – 17:15 10:00 – 18:30 12:30 – 21:00 Saturday – Sunday 10:00 – 18:30 You’ll receive extra pay for working on these days: Sundays +50% and bank holidays +100% Onboarding You’ll start with a full-time, inspiring 1-week training program at the office. After that, you’ll follow a 13–15 week on-the-job onboarding program to build your confidence, skills and product knowledge. Location & Working Conditions This role is based at The Edge West in Sloterdijk, Amsterdam, just a short walk from the Sloterdijk station. We offer a hybrid working model: you’ll work at least 50% of your time from the office, with the remaining time from home. Because of this setup, fully remote working isn’t possible for this position. What’s in it for you 20% discount on Rituals products Discount on your OneFit or ClassPass subscription Unlimited access to the Rijksmuseum A MacBook Pro 27 holidays per year (based on 40 hours) Training sessions and workshops to support your growth Company activities: from the Amsterdam Marathon to festivities and online meditation classes Fresh fruit, free snacks and plenty of coffee (yes, plenty) Your path to a new career Apply now! If your application stands out, our recruiter Veronica will contact you within 10 working days You’ll be invited to an online writing assessment A 15-minute telephone introduction with Veronica follows An interview at our office with a Customer Relations Team Lead and Veronica, plus a tour of our workplace at The Edge West If it’s a match, you’ll receive an offer with the terms of employment Questions? Email Veronica at [email protected] and mention 'Customer Relations & Sales Ambassador - Portuguese' in the subject line. Diversity & Inclusion We know great customer experiences come from different styles and strengths. If you're good with people and motivated by results, you'll fit in here. At Rituals, we believe the best teams are built from different backgrounds and perspectives. Whoever you are, you’re welcome here, and we’d love to meet you! Benefits of working at Rituals Unique opportunities for personal and professional growth Staff discount on Rituals products Attractive bonus Flexible working hours tailored to your personal rhythm Company & team events

Core Responsibilities

Support Portuguese- and English-speaking customers through email, phone, and social media, resolving questions and order issues with personal, empathetic service. Identify suitable sales opportunities, recommend relevant products, and meet quality and productivity targets while representing the Rituals brand.

Requirements

Applicants need native-level Portuguese and professional English at C1–C2 level, along with MBO or HBO-level education or a completed college degree. They should have a customer-first mindset, strong communication and problem-solving skills, and availability for at least 24 hours per week with flexibility to work shifts and weekends.

Benefits

• 20% Discount on Rituals Products
• Discount on OneFit or ClassPass Subscription
• Unlimited Access to the Rijksmuseum
• MacBook Pro
• 27 Holidays per Year Based on 40 Hours
• Training Sessions and Workshops
• Company Activities and Team Events
• Fresh Fruit and Free Snacks
• Flexible Working Hours
• Attractive Bonus