Key Skills

Job Description

We are looking for a full-time Supervisor to support our team in Amsterdam ! Sales ● Achieving personal targets and the KPIs set by APM Customer Service ● Ensuring the team delivers exceptional customer service and supporting the resolution of customer complaints VM ● Embodying the APM brand image through the five senses and visual merchandising, alongside the Store Manager Operations ● Ensuring compliance with company standards and procedures, alongside the Store Manager ● Standing in for boutique management during the Store Manager's occasional absence Human Resources ● Ensuring the team follows standard operating procedures and codes of conduct ● Guiding the team daily towards achieving its sales targets ● Supervising Senior Sales Advisors and Sales Advisors; observing their performance and providing timely guidance Management ● Gathering market intelligence (competitor performance, trends, market environment, brand assortment, footfall, etc.) and reporting back to the Store Manager ● Working with the Store Manager on stock management and cost tracking Requirements Candidate Profile ● You love APM Monaco! ● You have a successful first experience as a Senior Sales Advisor, with the desire to move into team supervision ● You have some initial experience in luxury/fashion retail and a feel for visual merchandising ● You can read basic sales reports and react quickly on the ground ● You have a good sense of organisation and know how to rally a team day to day ● You are fluent in English ● You are agile and know how to show flexibility when needed

Core Responsibilities

Achieve personal sales targets and KPIs while supporting excellent customer service, complaint resolution, visual merchandising, and compliance with boutique standards. Supervise and guide sales staff, cover for the Store Manager when needed, and support market reporting, stock management, and cost tracking.

Requirements

Candidates should have successful experience as a Senior Sales Advisor, initial experience in luxury or fashion retail, and an understanding of visual merchandising and basic sales reports. They should be fluent in English, organized, flexible, and able to guide a team toward sales targets.