Key Skills

Job Description

The National Patient Safety Team is seeking a dynamic and experienced individual to take on the dual role of Product Manager and Scrum Master for the Learn from Patient Safety Events (LFPSE) service. This is a unique opportunity to lead the delivery of a nationally significant digital product that supports safer care across the NHS. The role is offered as a Band 8A fixed term contract until 31st March 2027. As the Product Manager and Scrum Master for the LFPSE service, you will be at the heart of product delivery, combining agile facilitation with user-centred design and prioritisation. You will lead the day-to-day operations of the service, ensuring it evolves in response to user feedback and clinical needs. You will facilitate regular stand-ups, planning sessions, and backlog refinement activities, operating within a Kanban framework to maintain delivery momentum. Your responsibilities will include managing user feedback, collaborating with developers and clinical reviewers, and ensuring stories are well-defined, testable, and ready for deployment. The role involves close collaboration with cross-functional teams including policy, data, communications, and clinical safety colleagues. You will provide regular updates to stakeholders, contribute to governance papers, and support onboarding and testing activities. NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS. Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services. In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department. If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process. Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices. Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. We cannot offer visa sponsorship for any vacancies. For further details / informal visits contact: Name: Tracey Herlihey Job title: Deputy Director of Patient Safety (Digital) Email address: [email protected]

Core Responsibilities

Lead day-to-day delivery and evolution of the Learn from Patient Safety Events service, using user feedback and clinical needs to guide prioritisation. Facilitate Kanban-based delivery activities, coordinate cross-functional contributors, maintain deployment-ready stories, and provide stakeholder updates and governance support.

Requirements

The role seeks a dynamic, experienced product manager and Scrum Master able to combine agile facilitation with user-centred design and prioritisation. It requires collaboration with developers, clinical reviewers, and policy, data, communications, and clinical safety colleagues; no specific education requirement is stated.