Key Skills

Job Description

Are you the magnetic host who embraces service with a twist, has a passion for hospitality, and enjoys the forward culture of nhow Rotterdam? social hub. design hotel. the place to be. nhow Rotterdam is an art themed lifestyle hotel. Alongside its other nhow siblings in Brussels, Milan, Berlin, Marseille, London, Amsterdam and Frankfurt, nhow Rotterdam is a disruptive and life-changing hotel experience. This hotel lives and breathes art, architecture and lifestyle in all its different states What's in it for you (spoiler: a lot!) Free online & offline training organized by our own University. End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR). Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops. Team building events, trips and holiday parties. The opportunity to grow within our company worldwide. Salary based on your experiences starting from Horeca CLA scale 5. What part will you play in creating the unforgettable? 06:45 You arrive, in uniform, with a cup of coffee in the back office, your colleague from the night shift does the handover, you note the action points. 07:00 You start with your checklist and are ready to provide a service with a heartfelt smile for the guests checking out. 08:00 You have checked today's arrivals and communicated special details to the Desk Manager and other departments. 10:00 Between phone calls, you handle incoming emails and work your way through the 'morning rush'. 12:00 Enjoy your lunch with colleagues from other departments. 13:00 You check whether there are still guests who need to check out and continue with your checklist until it is finished. 14:00 You prepare the handover for the evening shift, start counting the cash register, and make sure all tasks are done. 14:45 The evening shift has arrived, and you attend the handover. 15:00 Time to go home! What makes you the perfect fit for this bold journey? You have already worked at reception or at least in a hotel before for at least 6 months; You are energetic, think in solutions, and love to work with people; Hospitality runs through your veins, and you have a love for different cultures; You know how to prioritize and keep your cool during busy moments; Experience and a relevant education are useful, but is not the most important for us; You like variety in your work and working hours. Due to alternating shifts (morning, evening, and night shifts), your life never seems dull; You are interested in computers and enjoy learning new systems. Are you looking for a new challenge? Apply n(h)ow! Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

Core Responsibilities

Welcome and assist guests during check-in and checkout, handle phone calls and emails, and coordinate arrival details with the Desk Manager and other departments. Complete daily checklists, manage cash register counts, and prepare handovers between shifts.

Requirements

Candidates must have at least six months of reception or other hotel experience and should be energetic, solution-oriented, and comfortable working with people. The role also calls for prioritization under pressure, interest in computers and learning new systems, and flexibility to work alternating morning, evening, and night shifts; relevant education is useful but not essential.

Benefits

• Online and Offline Training
• End-of-Year Bonus
• Referral Bonus
• Employee Hotel Rates
• Food and Beverage Discounts
• Friends and Family Discounts
• Retail Discounts
• Team-Building Events
• Company Trips
• Holiday Parties
• Worldwide Career Growth Opportunities