Key Skills

Job Description

Take Your Customer Service Career to the Next Level! Are you passionate about helping customers and creating positive experiences? Join an international team as a Customer Specialist and play an important role in delivering high-quality customer support. Role Overview: As a Customer Specialist, you will serve as a key point of contact for customers, providing professional and personalized assistance across a wide range of topics, including orders, accounts, products, services, and general inquiries. You will communicate with customers through phone, email, chat, and digital platforms, identifying their needs, providing appropriate solutions, and ensuring a smooth and positive experience throughout the entire support process. Key Responsibilities: Deliver professional, friendly, and efficient customer support through phone, email, chat, and digital channels. Assist customers with questions regarding orders, deliveries, payments, accounts, products, and services. Identify customer needs and provide clear, accurate, and relevant information. Handle customer questions, complaints, and concerns professionally and effectively. Guide customers through relevant processes, platforms, products, and services. Document customer interactions, requests, and resolutions accurately in internal systems. Collaborate with internal departments to ensure customer issues are resolved efficiently. Identify recurring customer issues and share feedback to support continuous process and service improvements. Maintain up-to-date knowledge of products, services, policies, and procedures through regular training. Requirements: Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level) Eligibility: EU citizenship or valid Portuguese residency card Skills: Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field Why Join Us: Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions Meal Allowance: Enjoy a meal allowance to keep you energised during working hours Health and Life Insurance: Benefit from comprehensive coverage to support your well-being. Relocation Package: Receive support if relocating to ensure a smooth transition Onsite Work: Engage and grow in a collaborative office environment Ready to take on this exciting opportunity? Apply today, and let’s connect!

Core Responsibilities

Provide professional, personalized customer support through phone, email, chat, and digital channels, assisting with orders, accounts, payments, products, services, and other inquiries. Document interactions, resolve concerns in collaboration with internal teams, and share recurring issues to support service improvements.

Requirements

Fluent Dutch at C1/C2 level and English at B2 level are required, along with EU citizenship or a valid Portuguese residency card. The role calls for strong analytical, creative, and communication abilities, as well as a professional, detail-oriented, proactive mindset and eagerness to learn and grow in the travel field.

Benefits

• Meal Allowance
• Health Insurance
• Life Insurance
• Relocation Package