We are seeking an experienced, detail-oriented, and inspiring Director of Housekeeping to lead the housekeeping operations of our luxury hotel. This role is responsible for ensuring the highest standards of cleanliness, presentation, and guest comfort across all guest rooms, suites, public areas, and back-of-house spaces.

The ideal candidate is a strategic leader with a passion for hospitality excellence, strong operational expertise, and a proven ability to motivate and develop high-performing teams.

Key Responsibilities

Leadership & Strategy

• Lead, mentor, and develop the housekeeping management team and staff.
• Establish departmental goals aligned with the hotel’s overall strategic vision.
• Foster a culture of excellence, accountability, and continuous improvement.
• Promote a positive, inclusive, and service-driven work environment.

Operations Management

• Oversee daily housekeeping operations, including guest rooms, public areas, laundry, and uniform rooms.
• Ensure compliance with luxury brand standards and Forbes/AAA guidelines (if applicable).
• Develop and maintain standard operating procedures (SOPs).
• Conduct routine inspections to ensure superior quality standards.
• Collaborate with Front Office, Engineering, and Food & Beverage to ensure seamless guest experiences.

Financial & Administrative Oversight

• Develop and manage departmental budgets.
• Monitor labor productivity, inventory control, and supply costs.
• Optimize staffing schedules based on occupancy forecasts.
• Implement cost-control initiatives without compromising quality.

Guest Experience

• Address guest concerns promptly and professionally.
• Ensure VIP and special-request rooms meet and exceed expectations.
• Monitor guest satisfaction scores and implement improvement plans as needed.

Compliance & Safety

• Ensure adherence to health, safety, and sanitation regulations.
• Maintain proper handling and storage of chemicals and cleaning equipment.
• Lead sustainability initiatives and environmentally responsible practices.

Qualifications

• Minimum 5–7 years of progressive housekeeping leadership experience in a luxury or upscale hotel environment.
• Previous experience as Assistant Director of Housekeeping or Director of Housekeeping preferred.
• Strong knowledge of luxury service standards and quality assurance processes.
• Proven experience managing large teams (50+ employees preferred).
• Exceptional organizational, communication, and leadership skills.
• Proficiency in hotel management systems and Microsoft Office.
• Ability to work flexible hours, including weekends and holidays.

What We Offer

• A comprehensive benefits package tailored to fit your lifestyle and personal needs
• Exclusive hotel group–wide benefits and privileges across our portfolio of properties
• Discounted health insurance options to support your well-being and peace of mind

If you are a passionate hospitality leader committed to delivering exceptional cleanliness standards and memorable guest experiences, we invite you to apply and become part of our distinguished team. Together, We Make The Place. 

Rosewood Amsterdam is welcoming guests since May 2025, marking Rosewood’s first venture into the Netherlands. Nestled in the iconic Palace of Justice along the serene Prinsengracht in Amsterdam's UNESCO-listed Canal District, our hotel offers an unparalleled blend of history and luxury, with easy access to the city’s cultural and shopping gems.

Our intimate retreat features 134 elegantly designed guestrooms and suites, many of which offers breathtaking views of the surrounding canals, tranquil courtyards, and the city’s historic rooftops. Guests can delight in three distinctive dining experiences, rejuvenate in the serene environment of Asaya, our signature spa, and enjoy state-of-the-art wellness facilities, including a fitness center and an indoor swimming pool.

For memorable gatherings and events, our hotel offers a selection of beautifully appointed spaces, including a grand 3,000-square-foot ballroom, all equipped with the latest in audio-visual technology and bathed in natural light. The design throughout the hotel honors the rich history of the building while offering modern luxuries, creating a seamless flow between contrasting yet complementary spaces.

The heart of our public areas are the inviting lobby lounge, featuring a curated library with legal tomes, artful photographs, and unique artifacts. Guests can unwind in this sophisticated setting, overlooking our three distinct, lushly landscaped courtyards, each providing a peaceful oasis amidst the vibrancy of Amsterdam.