Sr. Associate, Contract Management
Key Skills
Job Description
Contract Lifecycle Management:
Oversee the review, and execution of agreements, including but not limited to MSAs, Service Orders, and amendments.
Ensure contracts are aligned with company policies, risk tolerance, and legal requirements.
Act as an escalation point for complex or high-risk contractual issues.
Ensure accuracy and completeness of contract documentation and records.
Identify contractual risks and propose mitigation strategies.
Support internal and external audits related to contract processes.
Maintain confidentiality and safeguard sensitive information.
Support the broader business by providing assistance with consistent template generation, and/or transactional contract drafting (i.e., pre-approved special terms in Service Orders, preparation and review of routine commercial agreements, amendments).
Support the novations process to ensure accurate contractual documentation and system updates (as applicable).
Process Optimization & Governance
Establish, implement, and continuously improve contract management processes, workflows, and controls.
Ensure adherence to internal policies, compliance requirements, and audit standards.
Identify and remove process bottlenecks to optimize turnaround times.
Identify pain points and suggest areas to optimize the process.
Continuously seek ways to improve contract data management processes through innovation and adoption of best practices and automation.
Generate dashboards/reports based on contract data to support informed decision-making across the organization, including reporting and tracking of contractual obligations.
Cross-Functional Collaboration
Collaborate with Sales, Finance, and Operations to support deal structuring and execution timelines.
Provide guidance to stakeholders on contract terms, interpretation, and best practices.
Act as a key liaison between business and legal functions.
Strategic Initiatives & Systems
Support optimization of Contract Lifecycle Management (CLM) systems.
Champion the use of systems as the single source of truth for contracts and workflows.
Utilize data and reporting to drive insights, improve performance, and support leadership decision-making.
Contribute to strategic initiatives such as process transformation, automation, and scalability.
Support initiatives for CLM data enhancement through AI tooling.
Responsibilities
In this role, you will oversee the end-to-end process of contract management, ensuring all documentation is accurate, complete, and properly archived. You will support the sales and IBM teams by handling day-to-day contract administration tasks and responding to client inquiries for international accounts. Your responsibilities include monitoring contract status, processing amendments or cancellations, and assisting with special projects related to customer lifecycle and mergers & acquisitions. You will also coordinate with internal departments to maintain up-to-date contract and customer data, ensuring compliance with internal standards and safeguarding revenue objectives. Maintaining strong client relationships and providing timely support are essential aspects of this position.
Qualifications
Bachelor’s degree in Legal Studies, or a related field.
3+ years of experience in contract management or legal operations.
Strong knowledge of contract law principles and commercial agreements.
Proven experience managing high-volume, deadline-driven environments.
Exceptional communication and stakeholder management skills.
Proficiency with CLM platforms (preferably Conga).
Preferred
Experience working closely with in-house Legal teams.
Experience with contract negotiation.
Experience in the data center industry.
Experience in a global or multi-regional organization.
Advanced degree (e.g., JD, MBA) is a plus.
Experience with a Big Four firm is considered an advantage.
Core Responsibilities
You will oversee the end-to-end contract lifecycle, ensuring documentation accuracy and compliance with legal and corporate policies. The role involves collaborating with Sales, Finance, and Operations to support deal execution and optimizing contract management processes through automation and data insights.
Requirements
Candidates must hold a bachelor's degree in Legal Studies or a related field and possess at least 3 years of experience in contract management. Proficiency in CLM platforms and strong knowledge of contract law principles are essential for this role.
About Digital Realty
Industry: IT Services and IT Consulting
Company size: 1,001-5,000 employees
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data "meeting place". Digital Realty enables its customers with the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 30+ countries on six continents.