Contract Management - Contract Manager
Key Skills
Job Description
Contract Lifecycle Management:
Oversee the review, and execution of agreements, including but not limited to MSAs, Service Orders, and amendments.
Ensure contracts are aligned with company policies, risk tolerance, and legal requirements.
Act as an escalation point for complex or high-risk contractual issues.
Ensure accuracy and completeness of contract documentation and records.
Identify contractual risks and propose mitigation strategies.
Support internal and external audits related to contract processes.
Maintain confidentiality and safeguard sensitive information.
Support the broader business by providing assistance with consistent template generation, and/or transactional contract drafting (i.e., pre-approved special terms in Service Orders, preparation and review of routine commercial agreements, amendments).
Support the novations process to ensure accurate contractual documentation and system updates (as applicable).
Knowledge management of the contract landscape, acting as the first point of contact for any CLM/contract-related questions, including those regarding contract hierarchy, contract template selection, validating data in the system, and managing data access.
Drive accountability, workload prioritization, and service delivery standards across the team.
Foster a collaborative, high-performing team culture focused on efficiency, quality, and continuous improvement.
Participate in hiring, onboarding, and training of new team members.
Process Optimization & Governance
Establish, implement, and continuously improve contract management processes, workflows, and controls.
Ensure adherence to internal policies, compliance requirements, and audit standards.
Identify and remove process bottlenecks to optimize turnaround times.
Identify pain points and suggest areas to optimize the process.
Continuously seek ways to improve contract data management processes through innovation and adoption of best practices and automation.
Generate dashboards/reports based on contract data to support informed decision-making across the organization, including reporting and tracking of contractual obligations.
Cross-Functional Collaboration
Collaborate with Sales, Finance, and Operations to support deal structuring and execution timelines.
Provide guidance to stakeholders on contract terms, interpretation, and best practices.
Act as a key liaison between business and legal functions.
Strategic Initiatives & Systems
Support optimization of Contract Lifecycle Management (CLM) systems.
Champion the use of systems as the single source of truth for contracts and workflows.
Utilize data and reporting to drive insights, improve performance, and support leadership decision-making.
Contribute to strategic initiatives such as process transformation, automation, and scalability.
Support initiatives for CLM data enhancement through AI tooling.
Responsibilities
The specialist is responsible for overseeing all aspects of contract management for global and international accounts, ensuring that contracts are accurately created, monitored, and archived in accordance with company policies. They provide day-to-day support to the sales and International Business Management teams, addressing client inquiries and facilitating smooth contract administration. The role requires active participation in contract-related projects, including customer lifecycle management and mergers & acquisitions, while maintaining the integrity of contract records in relevant systems. Effective communication and collaboration with cross-functional teams are crucial to ensure the accuracy and completeness of contract and customer data. The specialist also plays a key role in safeguarding revenue objectives and supporting compliance initiatives, contributing to the overall success of the organization.
Qualifications
Bachelor’s degree in Legal Studies, or a related field.
3+ years of experience in contract management or legal operations.
Strong knowledge of contract law principles and commercial agreements.
Proven experience managing high-volume, deadline-driven environments.
Exceptional communication and stakeholder management skills.
Proficiency with CLM platforms (preferably Conga).
Preferred
Experience working closely with in-house Legal teams.
Experience with contract negotiation.
Experience in the data center industry.
Experience in a global or multi-regional organization.
Advanced degree (e.g., JD, MBA) is a plus.
Experience with a Big Four firm is considered an advantage.
Core Responsibilities
The Contract Manager oversees the end-to-end contract lifecycle, ensuring accuracy, compliance, and alignment with company policies. They collaborate with cross-functional teams like Sales and Finance to support deal execution while driving process improvements and system optimization.
Requirements
Candidates must hold a bachelor's degree in Legal Studies or a related field and possess at least 3 years of experience in contract management or legal operations. Strong knowledge of contract law, proficiency with CLM platforms, and exceptional communication skills are required.
About Digital Realty
Industry: IT Services and IT Consulting
Company size: 1,001-5,000 employees
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data "meeting place". Digital Realty enables its customers with the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 30+ countries on six continents.