Workplace IT Support Engineer (ID: 4030)
Key Skills
Job Description
- Provide L1/L2 onsite IT support for workplace incidents in enterprise environments.
- Troubleshoot and resolve LAN and Wi-Fi connectivity issues.
- Manage and support enterprise printing services and related incidents.
- Perform LAN/Wi-Fi proximity interventions and troubleshoot network-related workplace issues.
- Support hardware deployments, installations, configurations, and replacements.
- Manage IT assets and update asset records through ServiceNow.
- Handle incidents, service requests, and operational tasks using ServiceNow.
- Ensure workplace IT operations comply with security and operational protocols.
- Participate in governance reviews and support compliance-related activities.
- Deliver responsive customer support, particularly during high-pressure incidents.
- 6+ years of experience in enterprise IT support or workplace IT services.
- Strong hands-on experience providing onsite L1/L2 IT support.
- Proven experience supporting LAN and Wi-Fi environments.
- Good understanding of enterprise printing services and troubleshooting.
- Practical experience using ServiceNow for incident and service request management.
- Experience supporting hardware deployment, configuration, and replacement activities.
- Strong customer service and stakeholder communication skills.
- Understanding of IT security, compliance, and operational procedures.
- Experience working in structured enterprise IT environments.
- Knowledge of workplace technology and Microsoft endpoint environments.
- Diagnose and resolve workplace IT incidents efficiently.
- Troubleshoot LAN, Wi-Fi, printing, and endpoint-related issues.
- Provide effective L1/L2 technical support in onsite environments.
- Prioritize and manage incidents based on business impact and urgency.
- Use ServiceNow effectively for incident tracking, documentation, and resolution.
- Communicate technical issues clearly to both technical and non-technical users.
- Work effectively under pressure while maintaining a strong customer-service focus.
- Follow security, compliance, and operational procedures consistently.
- Support hardware rollouts and manage associated IT assets accurately.
- Identify opportunities to automate or improve repetitive IT support processes.
- Collaborate with infrastructure, security, and workplace technology teams.
- An opportunity to work in a structured enterprise IT support environment.
- Exposure to workplace infrastructure spanning endpoint, network, printing, and hardware services.
- Opportunities to work with ServiceNow for enterprise service management.
- Experience with LAN/Wi-Fi support and workplace network troubleshooting.
- Exposure to enterprise hardware deployment and asset management processes.
- Opportunities to work within established security and compliance frameworks.
- Exposure to governance and operational review processes.
Core Responsibilities
The role involves providing onsite L1/L2 IT support for workplace incidents, including LAN/Wi-Fi connectivity, printing services, and hardware deployments. You will also manage IT assets and incidents using ServiceNow while ensuring compliance with security and operational protocols.
Requirements
Candidates must have 6+ years of experience in enterprise IT support with strong hands-on skills in LAN/Wi-Fi environments and hardware configuration. Proficiency in ServiceNow and a solid understanding of IT security and compliance procedures are essential for this position.
About STAFIDE
Industry: Staffing and Recruiting
Company size: 11-50 employees
Headquartered in the Netherlands, STAFIDE specializes in Niche Tech Recruitment across Europe, connecting top talent with outstanding opportunities in the IT sector. Our data-driven recruitment model ensures the ideal match between candidates and employers, enhancing both skill alignment and cultural fit. With a strong focus on Skill-Based Hiring, we provide candidates with an in-depth understanding of the organization—whether for permanent positions or temporary assignments (interim opdrachten) like secondment (detachering)—strengthening employer branding for our clients as a recruitment company (uitzendbureau). In today’s fast-evolving tech landscape, we recognize the unique challenges companies face in sourcing highly skilled talent. Our advanced, AI-driven talent intelligence system (ATS) is specifically designed to prioritize Skill-Based Hiring for niche IT roles, empowering organizations to address talent shortages by identifying professionals with the expertise to drive innovation and growth. Whether you’re a company in search of exceptional talent or a professional seeking your next ICT role, STAFIDE is your strategic recruitment (werving en selectie) partner. Our deep expertise in the Dutch market, combined with a steadfast commitment to excellence, makes us the preferred choice for all your recruitment needs.