Supervisor (M/W) - Full-Time - Amsterdam
Key Skills
Job Description
We are looking for a full-time Supervisor to support our team in Amsterdam !
Sales
● Achieving personal targets and the KPIs set by APM
Customer Service
● Ensuring the team delivers exceptional customer service and supporting the resolution of customer complaints
VM
● Embodying the APM brand image through the five senses and visual merchandising, alongside the Store Manager
Operations
● Ensuring compliance with company standards and procedures, alongside the Store Manager
● Standing in for boutique management during the Store Manager's occasional absence
Human Resources
● Ensuring the team follows standard operating procedures and codes of conduct
● Guiding the team daily towards achieving its sales targets
● Supervising Senior Sales Advisors and Sales Advisors; observing their performance and providing timely guidance
Management
● Gathering market intelligence (competitor performance, trends, market environment, brand assortment, footfall, etc.) and reporting back to the Store Manager
● Working with the Store Manager on stock management and cost tracking
Candidate Profile
● You love APM Monaco!
● You have a successful first experience as a Senior Sales Advisor, with the desire to move into team supervision
● You have some initial experience in luxury/fashion retail and a feel for visual merchandising
● You can read basic sales reports and react quickly on the ground
● You have a good sense of organisation and know how to rally a team day to day
● You are fluent in English
● You are agile and know how to show flexibility when needed
Core Responsibilities
The Supervisor will support the Store Manager in driving sales targets, ensuring exceptional customer service, and maintaining brand standards through visual merchandising. They are also responsible for supervising the sales team, managing stock, and reporting on market trends.
Requirements
Candidates should have previous experience as a Senior Sales Advisor in luxury or fashion retail with a strong desire to move into a supervisory role. Proficiency in English, strong organizational skills, and the ability to analyze sales reports are essential.
About APM Monaco
Industry: Retail Luxury Goods and Jewelry
Company size: 1,001-5,000 employees
APM Monaco is a leader in the global fashion jewelry market. It started with a female founder and her son in Monaco, Monte-Carlo, in 1982. Ariane and Philippe Prette were key manufacturers in gold, diamonds, and other precious stones for acclaimed jewelers around the world. After 30 years of steadfast commitment and deep-seated expertise within the industry, Philippe Prette, the current CEO, alongside his wife Kika Prette, as the Creative Director, launched the APM Monaco brand in 2012. Their vision came to life because of their combined experience in the jewelry and fashion industries. APM Monaco, with its heritage rooted in Monaco and operational headquarters in Hong Kong, has expanded to include a global workforce of over 2,000 individuals. Our production facilities in China place a strong emphasis on environmental responsibility, utilizing recycled silver and alloys to align our manufacturing processes with our dedication to sustainability. APM Monaco's jewelry is offered in over 39 countries, with availability at more than 442 retail points. Check out our collections and latest pieces on apm.mc