Key Skills

Job Description

Telco Accessories Group (TAG) is a fast-growing international specialist in mobile and consumer electronics accessories. From our offices in Houten and Lichtenvoorde, we develop and market our own brands - including Xtorm, Gecko Covers, Just in Case and LINQ by Xtorm - for leading retailers, e-commerce partners and B2B customers in more than 65 countries. What sets us apart is the combination of in-house product development, strong brand building and an experienced international sales organisation. This allows us to respond quickly to changing consumer needs, bring relevant products to market and help our partners grow across the Power, Protect and Connect categories. We are ambitious, entrepreneurial and hands-on, with a direct and collaborative way of working and plenty of room for initiative. As we continue to expand internationally, the DACH region is one of our key growth markets. To build on our existing foundation and accelerate growth across Germany, Austria and Switzerland, we are looking for a commercially minded and well-organised colleague to join us as: INSIDE SALES DACH m/v, Fulltime 32-40h, Houten As Inside Sales DACH, you will be the daily commercial and operational link between our customers, the Country Manager DACH and the wider TAG organisation. Reporting directly to the Country Manager DACH, you will support the growth of Xtorm, LINQ by Xtorm, Gecko Covers and Just in Case across Germany, Austria and Switzerland. You will ensure that customer requests, orders, forecasts and follow-up are handled accurately, proactively and with clear ownership, helping the Country Manager DACH and our partners to move quickly and professionally.| What you will be doing Be the first point of contact for daily commercial and operational questions from DACH customers, distributors and internal colleagues. Support the Country Manager DACH with quotations, pricing, assortment proposals, product information and customer presentations. Manage and follow up on sales orders, back orders, samples and delivery questions, working closely with customer service, supply chain and the warehouse. Maintain accurate customer data, price agreements, product assortments and account information in our systems and customer portals. Prepare and maintain forecasts, rolling plan orders, sales reports and CRM updates, ensuring timely and reliable information for the DACH business. Coordinate the operational side of new customer set-ups, product launches and promotional activities in close cooperation with marketing and product development. Monitor order progress, stock availability and delivery risks; proactively identify issues and drive clear follow-up with the relevant internal teams. Support regular business reviews and customer meetings by preparing sales data, account updates and action lists. Handle routine customer communication in German and English with a professional, solution-oriented and commercial approach. Contribute to the continued improvement of DACH processes, reporting and service levels, while taking ownership of your daily priorities. What we expect from you At least two years' experience in inside sales, sales support, customer service or a similar commercial coordination role, preferably within consumer electronics, mobile accessories or a related industry. Native or near-native German and an excellent command of English; Dutch is an advantage. A structured and accurate way of working, with a strong sense of ownership and the ability to keep multiple customer requests and deadlines under control. A commercial and customer-focused mindset, with the confidence to communicate clearly and professionally with customers, distributors and colleagues. Experience with order processing, quotations, pricing, forecasts and customer data, with an understanding of how stock, demand and commercial activity interact. Confidence using Excel, CRM and ERP systems, with the ability to turn data into clear and practical follow-up. The ability to work independently while actively collaborating with the Country Manager DACH, marketing, supply chain, product development and finance. You are available to work regularly from our headquarters in Houten and are comfortable working in an international, fast-moving environment. Experience working with customer portals, product data or retail and e-commerce processes is an advantage. A proactive and hands-on attitude, with the drive to solve issues, follow through on commitments and continuously improve the customer experience. What we offer A challenging role with genuine commercial responsibility in an ambitious, international team, with plenty of scope for professional development and career growth. A full-time employment contract with a competitive salary and benefits package, including a pension scheme with an employer contribution and 25 days' annual leave. You will also have the option to join our collective health insurance scheme. Interested? We look forward to receiving your application and CV. Please contact Monique Both van Wijk (HR) at [email protected]

Core Responsibilities

Serve as the daily commercial and operational contact for DACH customers, supporting the Country Manager with quotations, pricing, orders, forecasts, customer data, and reporting. Coordinate with internal teams on deliveries, launches, promotions, and customer follow-up while identifying issues and improving processes and service levels.

Requirements

At least two years of experience in inside sales, sales support, customer service, or a similar commercial coordination role is required, along with native or near-native German and excellent English. Candidates should be organized, commercially minded, and experienced with orders, quotations, pricing, forecasts, customer data, Excel, CRM, and ERP systems; Dutch and experience with customer portals or retail and e-commerce processes are advantages.

Benefits

• Competitive Salary
• Pension Scheme With Employer Contribution
• 25 Days' Annual Leave
• Collective Health Insurance Option
• Professional Development
• Career Growth