Key Skills

Job Description

Job Description The Resource Planner is a key enabler of service excellence, responsible for securing the right resources at the right time, in the right location, and with the appropriate competencies to meet customer and business requirements. The role ensures accurate and predictable planning of field activities, internal competence development, and mandatory solution deployments. Leveraging planning expertise, knowledge of demand patterns, workforce capabilities, and planning systems, the Resource Planner works closely with Service Account Representatives (SARs), Project Managers, Service Delivery Managers (SDMs), Technical Delivery Experts (TDEs), CSO support teams, and Upgrade Managers to ensure reliable execution, minimize last-minute changes, optimize resource utilization, and enhance customer satisfaction, operational performance, and safety This is a permanent position located in Brussels, Paris or Utrecht, Netherlands. What You Will Do Operational Resource Planning & Scheduling Utilize FSM and approved planning tools to schedule all field activities, including service interventions, projects, training, and mandatory solution deployments. Ensure optimal assignment of engineers based on skills, certification levels, availability, customer requirements, and business priorities. Support markets in balancing short- and mid-term demand against available capacity and coordinate capacity adjustment actions through regional resources, cross-market collaboration, or outsourcing channels where applicable. Ensure all required documentation and planning prerequisites are completed before field execution. Demand and Capacity Analysis Analyze workforce capacity, skills availability, utilization trends, and future demands. Identify capacity gaps, bottlenecks, and resource constraints and recommend mitigation plans. Provide visibility to leadership regarding resource risks, shortages, and escalation opportunities. Subject Matter Expert in Resource Planning Own and understand planning processes and tools and use them during daily activities and interaction with stakeholders. Competence Development Planning Plan internal training demands following competence development competence development plans prepared by SDMs and TDEs, ensuring engineers have competences required for future market needs. Profile Description We believe you have Required Minimum 3–5 years of experience as an mechanical/electrical/automation engineer in food industry Bachelor’s degree in business, Engineering, Operations Management, or a related field, or equivalent experience. Strong understanding of service operations, workforce planning, and capacity management. Experience working with planning and scheduling systems (FSM, SAP, or equivalent). Strong analytical and problem-solving skills. Excellent stakeholder management and communication skills. Ability to manage multiple priorities in a dynamic operational environment. Fluent English. Preferred Experience within field service organizations. Knowledge of Tetra Pak equipment, service products, and customer operations. Experience working with outsourcing models and cross-regional resource planning. Familiarity with continuous improvement methodologies and automation initiatives. We Offer A variety of exciting challenges with ample opportunities for development and training in a truly global landscape A culture that pioneers a spirit of innovation where our industry experts drive visible results An equal opportunity employment experience that values diversity and inclusion Market competitive compensation and benefits with flexible working arrangements Apply Now If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

Core Responsibilities

Schedule field activities and assign engineers based on competencies, availability, customer requirements, and business priorities, while ensuring planning prerequisites are complete. Analyze demand, capacity, and resource risks; coordinate capacity adjustments; and plan training to support future competence needs.

Requirements

Requires 3–5 years of experience as a mechanical, electrical, or automation engineer in the food industry, plus a bachelor’s degree in business, engineering, operations management, or a related field, or equivalent experience. Candidates should understand service operations and workforce planning, have experience with scheduling systems such as FSM or SAP, demonstrate strong analytical and stakeholder skills, and be fluent in English.

Benefits

• Training And Development Opportunities
• Flexible Working Arrangements
• Competitive Compensation And Benefits