Key Skills

Job Description

At TicketSwap, we’re on a mission to enable fans to go to more events they love and support organisers in building lasting success. With over 20 million users across 42 countries, we help people buy and sell tickets with confidence. Our Customer Support department is here to assist fans with any questions they may have about our platform. From fans who have questions about how to use our site to those who need help selling a ticket, we are ready to help everyone in need. Helping our customers solve these problems is something we value a lot and it’s crucial to build trust and loyalty. Our Customer Support is the front line. Dealing with fan's questions via phone, chat and email quickly and effectively is one of our key strengths. Therefore, we are looking for a part-time Dutch-speaking Customer Support Hero who will be responsible for providing the best customer service to our Dutch speaking fans! Are you someone who enjoys helping people, staying calm under pressure, and being the human voice behind a global platform? Keep reading 👇 What You’ll Do As a Customer Support agent, you’ll be on the front line of the TicketSwap experience. You’ll help fans with questions via chat, email and phone, and you do this with great enthusiasm. In addition, you will: Fix sellers' mistakes and finding ways to avoid this in the future Achieve goals regarding customer satisfaction and productivity, in order to contribute to company wide targets Use Intercom to manage conversations and keep communication smooth Spot recurring issues and share insights with the wider CX team Work closely with colleagues to ensure consistent, high-quality support Support during peak moments or holidays (like King’s Day), when the events world is buzzing About you Native level Dutch and fluent in English, both written and spoken. Additional languages are a plus Some experience working in an office or professional environment, even better if it’s in a customer support role Comfortable talking to customers via chat, email, and phone Calm, clear, and friendly communicator, even in stressful situations You’re available for 24-32 hours per week, based in or near Amsterdam, and can work at least one weekend shift (Saturday or Sunday, 10:00–18:00) each week You are stress-resistant and embrace changes You like a fast-paced, dynamic working environment Experience with tools like Intercom or similar support software is a plus Interest in live events, music, sports, or culture Why You’ll Love It Here Be part of a mission-driven company built by fans, for fans Work from our Amsterdam office Join a supportive, international team that helps each other grow Make a real impact on the experience of millions of fans worldwide Practical Details Location: Amsterdam (office-first, hybrid possible) Hours: 9:00-18:00 or 12:00-21:00, Monday to Friday Evenings: 1 evening shift from 12:00-21:00 Weekends: Weekend shift (Saturday or Sunday) from 10:00-18:00 every week Holidays: Working on peak event days (e.g. King’s Day, Easter etc) Contract: 0-hour contract, 7 months with the option to extend Salary: €15,75 gross per hour (+8% holiday allowance and 9,6% holiday pay)

Core Responsibilities

Assist Dutch-speaking fans through chat, email, and phone, resolving questions and seller issues while providing friendly, effective support. Use Intercom to manage conversations, meet customer satisfaction and productivity goals, identify recurring issues, and collaborate with the wider customer experience team, including during peak periods.

Requirements

Applicants need native-level Dutch and fluent written and spoken English, along with some experience in an office or professional environment; customer support experience is an advantage. They must be available for 24–32 hours per week, work at least one weekend shift weekly, communicate calmly under pressure, and be comfortable in a fast-paced, changing environment.

Benefits

• Holiday Allowance
• Holiday Pay