Key Skills

Job Description

About the Company Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here . Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. About the Role Iron Mountain is seeking a hands-on, detail-oriented Service Delivery Technician, Data Centre to join our IMDC / Operations team. As a key member of our critical environment team, you will act as the direct physical support for vital customer infrastructure and data centre operations. You’ll have the opportunity to deliver essential hands-on technical solutions, ensuring our clients' equipment operates seamlessly while building a rewarding career with a trusted global leader. In this role, your daily work directly safeguards the physical technology foundations that keep our customer operations running reliably. Responsibilities What You’ll Do (Responsibilities) Deliver Smart Hands Support: Perform physical hardware and cabling tasks, including racking server and network equipment with on-the-job training provided. Manage Service Requests: Monitor and execute incoming tickets for customer installations, troubleshooting, escorting, and material handling throughout your shift. Maintain Operational Safety: Adhere strictly to process guidelines and safety codes to protect the environment, your teammates, and facility occupants. Coordinate Shipments and Inventory: Handle inbound and outbound dock shipments, perform inventory management, package deliveries, and support recycling efforts. Qualifications Requisition: J0107504 Required Skills What You’ll Bring (Skills & Qualifications) The ideal candidate will have: Previous experience in a customer service or data center environment preferred. Strong organizational and prioritization skills with the ability to self-manage ticket queues and multitask under minimal supervision. Exceptional attention to detail and a commitment to following established safety and operational processes. Fluent English required and Dutch language skills a plus. Preferred Skills Previous experience in a customer service or data center environment preferred. Dutch language skills a plus. Pay range and compensation package What We Offer (Benefits) Shifts: Full-time shift position, including varied hours, nights, weekends, and public holidays with opportunities for overtime. Competitive compensation and benefits aligned with experience. Comprehensive health, wellness, and retirement plans. Opportunities for continuous learning, skills development, and professional career growth within Iron Mountain. Ready to build your career with a supportive team in a fast-paced environment? Apply today and take the next step with Iron Mountain. Equal Opportunity Statement To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE https://ironmountain.jobs/haarlem-nld/data-centre-service-delivery-technician/6B4F95D54EB649E58AF182A7BEEBECFE/job/

Core Responsibilities

Provide hands-on support for customer data centre infrastructure, including racking equipment, cabling, installations, troubleshooting, and executing service tickets. Manage shipments and inventory while following operational procedures and safety requirements.

Requirements

Previous customer service or data centre experience is preferred, along with strong organization, prioritization, and multitasking skills. Candidates should be detail-oriented, able to manage ticket queues with minimal supervision, and fluent in English; Dutch is a plus.

Benefits

• Health Plans
• Wellness Plans
• Retirement Plans
• Overtime Opportunities
• Learning And Development
• Career Growth Opportunities