Key Skills

Job Description

SUMMARY To be the primary point of contact for the customer in relation to normal business placements (this includes both order management and forwarding management). Be the central source of consistent, accurate and timely reporting to both Sales and customers to ensure all communications are accurate and efficient. Oversee the efficient processing of all stock transactions. Use IT systems to manage stock levels, delivery times and transport costs. Use data from IT systems to evaluate performance and quality and to plan improvements. ESSENTIAL DUTIES: Business Support Providing administrative support to the Europe sales team and customers to assist the management of the overall customer relationship through complete order processing, query resolution, inventory control and reporting Ensure tasks relating to product delivery into the customer from order point to invoice Manage and respond to customer or internal complaints concerning the Logistics department. Take responsibility for resolving the complaints giving first updates within 24 hours and communicate solutions within reasonable time Develop a culture of “superior service” in a fast-paced environment, ensuring customer satisfaction is the highest goal Proactively work with Sales management to ensure the allocation decisions required are identified and allocations are made Ensure the accurate and timely reporting, both internally and to customers Arranging and processing of RMA returns Reporting and Documentation Ensure transactions are documented and processed correctly and audit trail is maintained at all times Stock reconciliations, between VSE Oracle and outside systems Assist in the development of required reports or formats to support department Assist in the maintenance of procedures to support department Analyse order fulfilment performance, supply fulfilment performance and 3PL operation performance. CONTACTS: Internal: Associated Sales, Business Line Management, Finance, Marketing and Customer Care External: Designated customers, by telephone, fax or e-mail – multiple customer departments (Purchasing, Logistics, customer’s carrier), Warehouse (various departments) and Carrier.

Core Responsibilities

Manage customer orders and forwarding, provide timely and accurate reporting, oversee stock transactions and inventory control, and support the sales team and customers. Resolve logistics complaints, process returns, maintain documentation and audit trails, and analyze fulfilment and third-party logistics performance to identify improvements.

Requirements

The posting does not specify formal education, certifications, or years of experience. The role calls for capability in order and forwarding management, customer support, inventory and stock control, accurate reporting, complaint resolution, and logistics performance analysis.