groups and meetings coordinator - parental cover part-time
Work Arrangement
Office Days per Week: 3 days
Key Skills
Job Description
groups and meetings coordinator - parental cover part-time
Department: commercial
Employment Type: Permanent - Full Time
Location: Netherlands, Leiden
Reporting To: team lead groups & meetings EU
Description
Key Responsibilities
- Handle and convert meeting room requests
- Handling incoming emails, phone calls and chats
- Organizing role in preparation for all groups and meetings
- Handle general questions and issues about inhouse groups and meetings
- Check, send out and chase open payments
- Collect, distribute and answer to feedback about the experiences of the guests
- Assist with other projects and (administrative) activities
- Create SOP’s
- Do after sales calls - cross and upsell activities
Qualifications / skills
- Relevant admin or customer service experience
- Organizational skills with ability to prioritize and eye for detail
- Customer focussed
- Pro-active individual who shows initiative
- Fluent in spoken and written English and preferably another language (French, Italian)
Leiden Support Office. Hybrid working is possible, 2/3 days in the office per week.
This is a part-time role, 32 hours/week over 4 days
Start date = ideally November 2026. This is a temporary position, maternity leave cover.
Duration = 5 or 6 months
What's in it for you?
- citizenM experience nights for you (and friends and family)
- Personal and professional development opportunities and programs
- Latest tech devices and all the tools you need to be successful in your role
- Commuting travel costs covered (by car or public transport)
- Pension
- Subsidized fresh daily lunches at our support office
- Flexible public holidays
- Employee assistance program
- Varied team days and social events (from food trucks and quizzes at the office to parties on boats)
- Spacious office in a historic building surrounded by gardens
Core Responsibilities
The coordinator is responsible for managing meeting room requests, handling communications with hotels and organizers, and performing administrative tasks. They also support the team with data entry, project assistance, and after-sales activities to ensure a high-quality guest experience.
Requirements
Candidates should have relevant administrative or customer service experience and strong organizational skills. Proficiency in English is required, with preference given to those who also speak French or Italian.
Benefits
- CitizenM experience nights
- Personal and professional development opportunities
- Latest tech devices
- Commuting travel costs covered
- Pension
- Subsidized fresh daily lunches
- Flexible public holidays
- Employee assistance program
- Team days and social events
About Another Star
Industry: Hospitality
Company size: 1,001-5,000 employees
Another Star is the company that built citizenM from an idea into a global brand. After the sale to Marriott International, we are starting a new chapter: running our portfolio as a focused, future-ready hotel management company. We operate all citizenM hotels in Europe and the United States under a long-term franchise partnership with Marriott. Our centralised way of working treats the entire portfolio as one global brand powered by smart design, clever technology and brilliant people. Our goal is simple: consistently great stays for guests and a hotel platform that performs at its best, every day.